Recruit, hire, onboard & develop coaching plans for all Brand Ambassadors in Ontario (5 total) and create unique sales plans for each of four focus markets in Ontario using the “Own the Channel” strategyCollate data-based feedback from retail interactions and Brand Ambassador team through weekly sales meetings and bi-weekly coaching sessions; Submit monthly sales reports and feedback from storesLiaise with retailers and distributors to ensure product listings and with SunLab to ensure inventory allocation and fulfillmentGrows business through building and repairing customer relationships; implement Value Add Preferred Partnerships through establishing new and existing retail partners Adhere to all Alcohol and Gaming Commission of Ontario (AGCO) regulations and OCS policies and procedures and ensure compliance throughout the province

Oversees retail store operations including inventory management, safety, store appearance, and adherence to policies and procedures; communicate directly with the Alcohol and Gaming Commission of Ontario (AGCO), the Ontario Cannabis Store (OCS) and Health Canada as required, at multiple locationsCompletes all aspects related to purchasing and inventory management; Oversees all related reporting Grows business through building and repairing customer relationships; cultivates strong relationships with LP representatives and suppliersDeveloped library of Standard Operating Procedures for all stores; prepared succession plan for management team members Recruited, hired, onboarded & developed coaching plans for all team members (approximately 20 people)

Create an environment promoting clear expectations and holding team members accountable using a Performance Improvement Plan Actively recruit, onboard and train high performing sales representativesGreatly improve team member performance and engagement throughout tenureEnsure adherence to operational process and policy, including preparation for annual auditGrow business through practicing Retail Excellence; embracing Customer Relationship Management pilotDevelop and facilitate the 2019 High Performer Program

Recruit and train new employees through ongoing coaching and developmentActively network with RMT population in the community to build relationships leading to recruitmentNegotiate RMT contracts, schedules and compensation Ensure proper maintenance of client files, maintain confidentiality; abide by all regulations, by college, association and the Insurance companiesGrow business through obtaining memberships, and maintaining relationships with members through exceptional client experience

Consistently produce strong results while managing time effectively between multiple locationsOversee store operations and ensure a safe working environment while complying with WIND/Freedom Mobile policies, procedures and best practices for multiple locations Recruit, retain and develop a high performing sales and service workforce; set clear objectives, give directions and take corrective action as part of effective performance managementFacilitate the onboarding of new representatives including the training of all device features and benefits, plans and add-ons as well as a complete warranty programCoach team to build and maintain meaningful relationships with customers by asking lifestyle questions and focusing on making genuine connectionsOversee the execution and training surrounding merchandising and marketing changes, as well as provide feedback on how these changes are reflected and interpreted by customersRepair relationships with customers by resolving escalations regarding warranty repairs, sales or service