● Customer service focused, team player and active listener.● Driven and motivated to learn quickly.● Ability to respect the reporting structure in a corporate environment.● Flexibility , highly self-motivated, and work well under pressure.● Discrete and ethical, ability to manage conflict and a high level problem solver.● Dependability in terms of attendance and expectational work products.● Toggling between systems at a fast rate while maintaining assurance of quality, stayingorganized and remaining punctual.● Generates​ ​quarterly reports to maintain book of business and meets with supervisors to go over data for loss and retention.● Trains new hires on business systems and follows-up to ensure they are successful within the department. Provides performance feedback to ensure professional growth.● Cross-trains throughout the company to ensure knowledge about the business over all.● Cross-sales​ ​within the company on any service that may benefit both the company and carrier forthe longevity of the business relationship.