Mariah Quesada Email & Phone Number

Orlando, Florida, United States

Providing customer service that leads to unparalleled, personalized service through all possible channels (social, email, and chat)Maintain customer satisfaction ratings based on explicit criteria set forth by the companyUse company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial inputInput data into the company computer platform to keep each customer record updatedParticipate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely serviceParticipate in a quality program to certify that a high level of accuracy and Customer Care is consistently being delivered, utilizing NPS as the primary driving metricDeliver our “why” and commit to the growth of our great serviceConsistently, over-delivering for our Customers while creating ‘wow’ moments for them!

Orlando, Florida, United States

Demonstrated excellent customer service while interacting with park guestsAdministered all points of sale opening and closing proceduresMaintained knowledge of current promotions, policies regarding payment andexchanges, and security practices Operated cash register to process cash, check, and credit card transactions

Orlando, Florida, United States

Worked in fast-paced environments indoors and outdoorsOperated POS systemInteracted with guests by sharing information, answering questions, and providing greatguest service.

Orlando, Florida, United States

Operated as the face and first contact for MapleValley Professional via phone.Handled various aspects of office duties such as filing, copying, creating invoices, emailgeneration and answering phones.Assisted prospective customers with general questions, appointment setting and otherreceiving of messages for the team.Demonstrated mastery in Microsoft Word and Excel.