Mariah Ridge-O'Brien Email and Phone Number

• Enable Digital teams to be able to self-start a change management process within a standing project through creation of digital toolkit.• Enable future state for how Digital GTM Product teams work through design thinking facilitation & change management best practices.

Led all People Operations for a public health nonprofit focused on Substance Use Disorders.• Designed and implemented talent acquisition process and end-to-end employee life cycle, hiring and onboarding 20 new employees in 9 months.• Orchestrated annual performance review process and organized annual goal setting process for all employees, audited both processes and presented recommendations for improvements.

Coordinated the creation of a Strategy & Operations team for a global health nonprofit, serving as key thought partner for SVP on organizational strategy, data management, and HR operations.• Revamped process for quarterly reporting to Board of Directors and annual reporting on $100M, streamlined cross-team communications developing increased efficiency.• Collaborated with SVP on strategic planning and risk management and designed new internal risk register for Board Governance Committee, leading to reduced organizational legal and financial risk though 17 fiscal quarters.• Developed organizational metrics and data processes in Salesforce to deliver insights and analysis of portfolios, leading to the renewal of multimillion dollar partnerships.• Optimized HR operations through implementation of new performance management and applicant tracking systems, expanding recruitment to 11 new countries, resulting in a 122% increase in hiring in 2021.

Participated in a competitive fellowship, working on the fundraising team of a nonprofit healthcare company operating in Nepal.• Gained leadership skills through 13-month fellowship, with 2% acceptance rate, focused on improving health equity; engaged in training to strengthen leadership, human-centered design thinking, and storytelling skills.• Composed grant applications, securing $175,000 in FY 2016; drafted budget documentation, status reports and final reports for foundation, corporate, and government funders.

Coordinated US operations for healthcare nonprofit working in Haiti.• Drafted grant applications, securing $27,500 in FY 2015; processed incoming grants and donations; managed Salesforce database; liaised with Board and high net worth donors.• Created two new patient surveys in mobile app for use in the field, surveyed patients and recommended improvements for clinic offerings leading to improved maternal health programs for local mothers.

• Donor Relationship and Gift Management• Prospecting• Event Coordination

• Prospecting• Donor Relationship and Gift Management• Program Support

-Operated theatre box office through ticket sales and maintaing customer files-Ushered and provided customer service during shows

-Assisted graduate professor with research, paper documentations, phone interviews-Assisted graduate students in research for news articles through online research and contacting sources-Maintained graduate student newsroom's day-to-day operations

-Maintained donor records through collection and compiling of alumni information-Participated in scholarship fundraising through the Alumni Association's Annual Giving Program-Worked with Alumni Association to keep alumni informed of University happenings