Mariah Thompson Email & Phone Number

Longmont, Colorado, United States

●Supported customers via chat, email, and phone calls.● Assisted with customer complaints, inquiries regarding product materials, payment questions, and technical support for our customer-facing website.● Collaborated with team members to discuss solutions to customer complaints regarding their orders.● Mathematically calculated refunds, partial refunds, discounts, and issued invoices for price increases.● Kept a detailed log of team meeting discussions, procedures, and workarounds, as well as individually created email and chat macros for more efficient communication with customers and the Team.● Volunteered to assist with creating new sample packs after our website release.● Communicated with my colleagues to gather information, and documents to better help customers.● Logged customer complaints to improve software and customer experience.● Documented refunds, partial refunds, and sample pack requests using Microsoft Excel.● Utilized problem-solving techniques to find solutions to technical issues on the StickerGiant website reported by customers.● Assisted the manufacturing department in L-Sealing, where I separated customer orders into stacks and shrink-wrapped them to prepare them for shipping.● Multi-tasked assisting customers, while also completing internal evaluations including reviews, exams, and projects to test employee knowledge.● Adapted to new technology and procedure changes tied to switching the backend software and customer-facing website.

Fort Collins, Colorado, United States

● Received employee of the month at the beginning of 2022●Managed travel specialists, using resources such as queue management and request reports to maximize efficiency.●Managed incoming calls from vendors and internal departments.●Measured productivity utilizing an end-of-shift report●Worked on a team communicating tasks, escalations, and other urgent or pertinent information.●Intercepted questions about requests and incoming calls in chat.●Gathered credit card details through call listening for transactions●Established concierge trust by trying to provide feedback in a timely response and getting to know each one of my agents.●Monitored and flagged deviations in requests, tasks, and other types of processes through email correspondence.●Checked email and document communications for punctuation, grammar, clarity, and formatting.

Fort Collins, Colorado, United States

●Assisted customers in purchasing hotels, flights, ground transport, dining, entertainment, and other travel-related products.●Authored travel brochures for the company●Proofread documents such as emails and travel brochures ●Tracked purchases and cancellations using in-house software, making sure to log the details of each transaction.●Managed outgoing and incoming calls

Bachelor Of Arts - Ba, Elementary Education And Teaching, Bachelors

Activities and Societies: Phi Theta Kappa

Associate'S Degree, Elementary Education And Teaching, Associates