• Serving as COO, CIO & CISO: having staff responsibilities for Print Production, Fulfillment, Technology (both IT and PreProduction teams), HR, Quality and PMO.• Utilize the EOS system at leadership and team levels.• Responsible for full and interim HITRUST certification and SOC 2 TYPE 2 attestation process. Yearly external, internal, and wireless penetration testing and remediation, yearly review and update to security policies & procedures, quarterly phishing test and security training for all staff, and yearly DR Tabletop exercise with IRT. • Supporting projects around HW refresh, workstation refresh, NAC implementation, DLP/Conditional Access/MFA solutions, cloud-based phone solution replaced multiple vendors and provided $10k/yr cost savings, implementation of new PreProduction solution for IT team, RFI for MSP replacement, replaced security audit partner and saved company over $30k/yr. Implementing Paylocity for benefits, expense reporting, onboarding, talent management.• Strategic company and technology planning, building 1 and 3 yr roadmaps.

• Reporting to the CEO to support Zeal Credit Union’s IT infrastructure, application implementation and support, telephony services, and employee peripherals.• Supporting 12 branches for full IT network, telephony, security, HW/SW, employee peripheral devices.• Supporting O365 cloud-based applications, Teams, MFA, Intune, Defender and Defender ATP, LivePerson with SMS, SilverCloud and ClickSend for SMS, Manage Engine’s ServiceDesk, Onsemble, Fiserv DNA, Velocity, and Encompass, Automic and Mitel Phone System.• Build and support the Information Security program: DR Testing, Tabletop exercises, ISP/DR/BCP policies, IT Risk Assessment.• Support Vendor Management practices: Vendor Risk Assessment, Contract Management. Maintain Roadmap discussions and QBRs with critical vendors.

• Serving as COO, CIO and CISO• Technology strategist and IT team lead. Projects included: implementation of O365 for company, correction of network vulnerabilities to remove any single points of failure (firewall replacement & redundancy, SIP trunks added for phone redundancy, DR site upgraded), installation of 2 generators for key branches, upgrade of all PCs to Win10, upgrade of servers to Win 2012 or higher, initiated move of intranet to SharePoint, yearly reviews of policies and procedures.• As CISO responsible for yearly penetration testing, remediation list and report to Board of Directors; quarterly internal vulnerability testing across network and closure of remediations, introduction of company’s first quarterly phishing testing and quarterly cybersecurity training for staff; yearly internal IT audit and MI State (DIFS) IT audit with report to Board of Directors. • Performed IT Risk assessments for new technology solutions.• Operations & Facilities (for 13 branches across SW MI) strategist and lead, Card Services & Virtual Team Manager.• Responsible for Capital & Expense budget planning and monthly reconciliation.

• Provided direction on Capital and Expense project initiatives of $10M+/annually covering Digital Platform, Consumer Engagement and eCommerce/Product Information Management/Data Syndication environments. • Launched a global PIM with data syndication capabilities to the GDSN, with data flows to eRetailers and eCommerce partners responsible for $6B in US sales alone.o Worked with North America and European teams to deploy the first PIM (Product Information Management) system that would eventually go to South America and Asia. The PIM was then used to syndicate data out to Retailers to support sales channels as well as compliance requirements.o The PIM solution involved working across multiple departments from RQN&T to Sales and Marketing.• Evolved the Digital Platform via product management and vendor management of 40+ applications (SaaS, centralized hosted and/or vendor hosted solutions). • Initiated Mobile Application Development best practices to mimic the digital platform reusability, consistency and scalability KPIs.• Launched Kellogg’s Family Rewards the US loyalty program in June 2012. It had over 11M registrants.• Developed and grew a global CRM solution with 50M+ consumer records.• Led a team of BAs, BRMs, Architects, Application Developers and PM resources to model a mature SDLC process. This team of 14+ consisted of onshore and offshore resources.• Managed projects through ARB and the AGT gates process. Previously held positions of CRM & Loyalty IT Program Manager and Digital Application Architect

Responsible for Business Development for the East Coast and Mid-West regions.Owned sales engagement, cold calling, and development of new clientele and re-evaluation of opportunities with existing clientele.

Responsible for Nortel’s global web presence in 50 countries and 17 languages. User Experience and Information Architecture:• Coordinated the evolution of corporate website to Web 2.0/3.0 capabilities, including a new Social Media platform.• Developed the company’s Globalization Strategy for the corporate website by using metric analysis to look for trends as well as opportunities for globalization improvements.• Succeeded in creating globalization standards by defining the site architecture and templates, as well as upholding the corporate branding and messaging guidelines, while increasing regional and country specific content. Regional Activities:• Developed relationships with regional contacts (Europe, Middle East & Africa, Caribbean & Latin America, Asia Pacific) for content development. • Trained regional publishers on key toolsets (Interwoven’s Teamsite, Adobe’s Photoshop, Macromedia’s Dreamweaver), web templates and style guide. Vendor Management:• Developed and maintained translation and CCLTD vendor relationship and budget.• Worked hand in hand with leading digital marketing agency on multi-million dollar projects.Technical Infrastructure:• Expanded globalization efforts into numerous web applications: BroadVision, Oracle database infrastructures, Clarify Call Management. • Provided global requirements for 3rd party applications: Omniture, OpinionLab, SmartAsk, Channel Intelligence, Core Metrics, Akamai.• Performed extensive research into enterprise-wide GMS solution for Nortel. Project Management:• Main Project Manager for 18-month web transformation project involving multiple business primes, multiple subprojects, communications and vendor management.• Directed new web project initiatives – starting with requirements gathering, engagement of developers, time management of development activities, testing of new code, preparations for deployment of final product.

Solely responsible for the creation, development and maintenance of the company’s Internet and Intranet websites. Responsibilities include HTML coding of content, gathering and organizing content from various parts of the company, graphic design, server maintenance and upgrades, coordinate ISP contracts, creationof secure area for customer applications on Internet site. Present Internet demonstrations to prospective customers. Conduct training to employees on MS Exchange, Intranet and Internet browser functionalities and usage. Deployment of Internet e-mail and web browsing for 1500 employees located in multipleoffices and remote locations. Maintain customer relations with regard to Internet technologies. Begin implementation of an Intranet team which requires training of HTML conversion and authoring tools.