Mariah Aviles Email & Phone Number

Orlando, Florida, United States

• Primary point-of-contact for all incoming customer service requests (either through phone, email, or chat messaging) with specific focus on B2B customer sales interaction with over 80+ pharmacies and pharmacy.
• Maintaining accurate CRM documentation in HubSpot and provide detailed reporting on ongoing customer service related issues such as damages, returns, misshipments, etc.
• Assist in marketing branding, social media content, and additional design support for other departments with special projects as needed

Orlando, Florida, United States

• Assist in developing engaging social media content, including posts, graphics, and videos, aligned with brand voice and goals using Adobe Creative Cloud and Canva.
• Track social media metrics (engagement, reach, etc.) and provide insights to optimize performance across multiple social media platforms (Instagram, LinkedIn, Facebook, etc.).
• Schedule posts and manage content calendars using Hootsuite to ensure consistent and timely social media presence on all platforms

Oviedo, Florida, United States

• Manages sales and production channels, catering to diverse consumer and business needs with deep product knowledge and personalized solutions.
• Delivers exceptional customer service, specializing in print projects ranging from copies to complex presentations, ensuring professional quality.
• Proficient in time management, adept at handling varying job durations, customer demands, equipment issues, and supply shortages to maintain efficiency and customer satisfaction.

Orlando, Florida, United States

• Created branded content for events and announcements for social media (Instagram, Facebook, & Website)
• Designed & produced promotional materials (flyers, banners, cards, presenting slides, etc) for upcoming events
• Experienced in working in a fast-paced live design demanding environment on a weekly basis

Orlando, Florida Area

• Experienced in working in a fast-paced live production environment on a weekly basis
• Trained in live event programs, such as ProPresenter 6/7 & skilled in operating cameras and camera directing for live production events
• Responsible for livestream scheduling on social media platforms such as YouTube, Facebook, & their website
• Taught 10+ volunteers and new recruits in live production etiquette & techniques