Maria Harnett Email & Phone Number

Heathrow

Heathrow

Luton, United Kingdom

Redhill, United Kingdom

Redhill, United Kingdom

♦ Managed, motivated and mentored a cross functional training, education and development team♦ Coached line managers through individual development programs and 1-2-1 training sessions♦ Coordinated staff to deliver training that exceeded company objectives and SLA requirements ♦ Delivered organisational and structure change to enable a 2-fold increase in training personnel ♦ Evaluated trainers and changed delivery techniques; driving improved performance standards… Show more ♦ Managed, motivated and mentored a cross functional training, education and development team♦ Coached line managers through individual development programs and 1-2-1 training sessions♦ Coordinated staff to deliver training that exceeded company objectives and SLA requirements ♦ Delivered organisational and structure change to enable a 2-fold increase in training personnel ♦ Evaluated trainers and changed delivery techniques; driving improved performance standards ♦ Successfully identified, managed and developed key talent and implemented succession planning ♦ Developed, led and delivered large yearly induction programmes for security operations ♦ Organised and presented compulsory compliance training for 1600 security staff each year♦ Defined and audited training content; facilitating and driving course module development♦ Facilitated team ownership and engagement of departmental objectives, initiatives and KPIs♦ Worked with aviation security and industry experts to maintain an up to date knowledge base ♦ Engaged staff and stakeholders to drive and promote a customer centric behavioural culture Show less

Redhill, United Kingdom

♦ Developed and conducted mandatory in house training programs to support business objectives♦ Created and implemented new development programmes; fully aligned to company’s core values♦ Ensured compliance to Department of Transport regulations and aviation security frameworks ♦ Conducted QA for operational and security training courses; identifying areas for improvement ♦ Designed, developed and delivered bespoke soft skill learning and development programs ♦ Proactively… Show more ♦ Developed and conducted mandatory in house training programs to support business objectives♦ Created and implemented new development programmes; fully aligned to company’s core values♦ Ensured compliance to Department of Transport regulations and aviation security frameworks ♦ Conducted QA for operational and security training courses; identifying areas for improvement ♦ Designed, developed and delivered bespoke soft skill learning and development programs ♦ Proactively assessed skills gaps; identifying training plans and implementing learning solutions♦ Reviewed, evaluated and reported staff performance and effectiveness in the workplace Show less

Gatwick Airport

♦ Planned and delivered mandatory operational training, educational and development courses ♦ Implemented KPIs and evaluation techniques to monitor adoption of training by personnel ♦ Supported security teams and monitored procedures to deliver exceptional customer service levels♦ Screened airport personnel to ensure the safety of aircraft, property, passengers and crews♦ Conducted document checks for passengers, staff, subcontract personnel and the general… Show more ♦ Planned and delivered mandatory operational training, educational and development courses ♦ Implemented KPIs and evaluation techniques to monitor adoption of training by personnel ♦ Supported security teams and monitored procedures to deliver exceptional customer service levels♦ Screened airport personnel to ensure the safety of aircraft, property, passengers and crews♦ Conducted document checks for passengers, staff, subcontract personnel and the general public♦ Controlled restricted area access; verifying vehicles and personnel compliance to strict regulations♦ Utilised identification and search methodologies to ensure no prohibited items in restricted areas Show less

National Express Coaches

♦ Controlled transport operations (2000-02) and excelled as a customer service agent (1989-00)