Senior level Sales, Human Resources/ Recruitment, Customer Service and Operations professional with over 20 years of success in diverse sales, security and service organizations. Recognized for mediation, management consulting, conflict resolution, sales and service excellence, outstanding achievement , demonstrated leadership and people management expertise. Effective in leveraging resources, people, technology and partners to achieve goals. Accomplished communicator, trainer, motivating leader and public speaker. Supervised indirectly over 100 employees to include supervision directly up to 10 to 17 associates, mid level supervisors and managers. Certified Mediator with 12 years of Mediation and Conflict Resolution experience for Business/ Employment Relations issues, Family, Separation, Divorce, Child Access- Custody, Contract negotiation,Landlord-Tenant disputes, Group/ Organizational conflicts,Interpersonal relationships, Client Relationships, Adult offenders with Howard County Detention Center and Juvenile/ Youth mediation from the Department of Juvenile Services and the Howard County Police Department.Specialties: MediationRelationship and People ManagementCustomer Service and SalesOperations Contact/Call Center ManagementFranchise Channel Sales and ServiceCoaching, Training and DevelopmentSales Strategies/ Forecasting/ Sales Goals/ P & LHuman ResourcesOperational Policies, Efficiencies and Best PracticesBusiness ConsultingMediation Conflict and ResolutionContract NegotiationProject Management