• Ensured optimal guest experience by resolving customer concerns quickly and efficiently with a positive attitude for an average of 300 guests a day.

• Collaborated with staff on the organization, preparation, and implementation of all Orientation program tasks including preparing marketing materials and planning information sessions.• Served 6,000+ newly admitted students and 4,000+ parents and guests from diverse backgrounds, representing the university with integrity and enthusiasm at all events.• Presented at information sessions with 500 attendees dedicated to showcasing the mission and impact of the university.• Mentored… Show more • Collaborated with staff on the organization, preparation, and implementation of all Orientation program tasks including preparing marketing materials and planning information sessions.• Served 6,000+ newly admitted students and 4,000+ parents and guests from diverse backgrounds, representing the university with integrity and enthusiasm at all events.• Presented at information sessions with 500 attendees dedicated to showcasing the mission and impact of the university.• Mentored groups of 30 students at any given time from diverse demographics.• Partnered with 30+ University offices to ensure campus resources were accurately represented. Show less

• Recruited, interviewed, and selected 30 volunteers.• Led two weekly informational meetings to brief volunteers on tasks and upcoming training.• Coordinated the schedules of 50+ volunteers to design a comprehensive excel sheet and assign individuals to positions for Homecoming events, creating a framework for future scheduling.• Tracked the attendance of 3,000+ students at all Homecoming events using Eventbrite.• Initiated creative solutions to complex problems under time… Show more • Recruited, interviewed, and selected 30 volunteers.• Led two weekly informational meetings to brief volunteers on tasks and upcoming training.• Coordinated the schedules of 50+ volunteers to design a comprehensive excel sheet and assign individuals to positions for Homecoming events, creating a framework for future scheduling.• Tracked the attendance of 3,000+ students at all Homecoming events using Eventbrite.• Initiated creative solutions to complex problems under time constraints that allowed events to continue without any disruption or negative attendee experience. Show less