Mariah C. Email & Phone Number
Who is Mariah C.? Overview
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Mariah C. is listed as International Client Liaison at Massachusetts General Hospital, a with 19880 employees, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Mariah C..
Mariah C. previously worked as Client Liaison at Massachusetts General Hospital and Customer Solutions Specialist at Stavvy. Mariah C. holds Bachelor Of Science - Bs, Human Development And Family Studies from Oregon State University.
Email format at Massachusetts General Hospital
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About Mariah C.
As an International Client Liaison at Massachusetts General Hospital (MGH), I specialize in providing exceptional customer service and support to patients and families from diverse backgrounds and cultures seeking medical care at MGH. Collaborating closely with medical staff, patients, and insurance companies, I facilitate seamless access and coordination of care for international clients.With over five years of experience in customer service and support roles within the healthcare industry, I've honed my skills in ensuring client satisfaction and operational efficiency. Previously, I served as a Customer Solutions Specialist at Stavvy, a fintech company revolutionizing digital mortgage solutions, and as a Customer Support Specialist at Amwell, a leading telehealth platform connecting patients and providers online.Passionate about promoting health equity and improving access to quality care for all, I am dedicated to continuously expanding my skill set and staying abreast of emerging technologies and best practices in healthcare service delivery
Mariah C.'s current company
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Mariah C. work experience
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Client Liaison
Current- Delivering exceptional global customer service to healthcare providers, government entities, and patients on a local, national, and international scale.- Expanding client bases and ensuring overall satisfaction through strategic relationship-building.- Designing customized clinical appointment itineraries aligned with patient requirements.- Proficiently utilizing EPIC and Salesforce for efficient client relationship management
Customer Solutions Specialist
- Proactively addressed and resolved client complaints and issues in collaboration with internal departments.- Monitored and managed HubSpot tickets, achieving a 100% success rate in timely resolution.- Acted as a key liaison between customer success, engineering, and sales teams.- Diagnosed and resolved technical issues, optimizing platform performance.
Customer Support Specialist
- Oversaw ticket logging, updating, and escalation processes in Salesforce.- Led a high-performing team, achieving the No. 1 ranking in the J.D. Power 2020 U.S. Telehealth Satisfaction Study.- Conducted thorough analysis of team metrics and Salesforce trends.- Provided 24/7 emergency phone support and applied a consultative approach to address technical and clinical issues.
Administrative Assistant Iii
- Managed schedules for cardiologists, ensuring seamless operations and optimal time utilization.- Facilitated communication among patients, physicians, and internal departments.- Exhibited efficiency in triaging calls, emails, and scheduling follow-up visits.- Prepared routine correspondence, letters, and patient notes for physicians.
Patient Services Coordinator
- Provided exceptional patient care and coordinated schedules for dentists and hygienists.- Managed incoming calls and emails to ensure smooth operations.- Demonstrated expertise in financial management and offered comprehensive treatment plan options
Patient Services Ambassador
- Managed the contact lens department, overseeing patient orders and payment processing.- Greeted patients, scheduled appointments, and verified insurance eligibility.- Coordinated referrals to outside providers and maintained a high level of customer service.
Colleagues at Massachusetts General Hospital
Other employees you can reach at massgeneral.org. View company contacts for 19880 employees →
Vincent Galea
Colleague at Massachusetts General HospitalBronx, New York, United States
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Tom Spitzer
Colleague at Massachusetts General HospitalAndover, Massachusetts, United States
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Mary Rose Culata
Colleague at Massachusetts General HospitalMelrose, Massachusetts, United States
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Patricia Smith
Colleague at Massachusetts General HospitalBoston, Massachusetts, United States
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JP
Jean Paul
Colleague at Massachusetts General HospitalGreater Manchester, England, United Kingdom
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Nicole Mcfarlane
Colleague at Massachusetts General HospitalGreater Boston, United States
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Gwi Park
Colleague at Massachusetts General HospitalSomerville, Massachusetts, United States
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GC
Gloria Ciccone
Colleague at Massachusetts General HospitalBoston, Massachusetts, United States
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Raiza Felicitas
Colleague at Massachusetts General HospitalGreater Boston, United States
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JR
Jessica Reade
Colleague at Massachusetts General HospitalGreater Boston, United States
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Mariah C. education
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Oregon State University
Frequently asked questions about Mariah C.
Quick answers generated from the profile data available on this page.
What company does Mariah C. work for?
Mariah C. works for Massachusetts General Hospital.
What is Mariah C.'s role at Massachusetts General Hospital?
Mariah C. is listed as International Client Liaison at Massachusetts General Hospital.
Where is Mariah C. based?
Mariah C. is based in Boston, Massachusetts, United States while working with Massachusetts General Hospital.
What companies has Mariah C. worked for?
Mariah C. has worked for Massachusetts General Hospital, Stavvy, Amwell, Beth Israel Deaconess Medical Center, and Dental Services P.C..
Who are Mariah C.'s colleagues at Massachusetts General Hospital?
Mariah C.'s colleagues at Massachusetts General Hospital include Vincent Galea, Tom Spitzer, Mary Rose Culata, Patricia Smith, and Jean Paul.
How can I contact Mariah C.?
You can use AeroLeads to view verified contact signals for Mariah C. at Massachusetts General Hospital, including work email, phone, and LinkedIn data when available.
What schools did Mariah C. attend?
Mariah C. holds Bachelor Of Science - Bs, Human Development And Family Studies from Oregon State University.
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