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Mariah C. Email & Phone Number

International Client Liaison at Massachusetts General Hospital
Location: Boston, Massachusetts, United States 7 work roles 1 school
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Role
International Client Liaison
Location
Boston, Massachusetts, United States
Company size

Who is Mariah C.? Overview

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Mariah C. is listed as International Client Liaison at Massachusetts General Hospital, a with 19880 employees, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Mariah C..

Mariah C. previously worked as Client Liaison at Massachusetts General Hospital and Customer Solutions Specialist at Stavvy. Mariah C. holds Bachelor Of Science - Bs, Human Development And Family Studies from Oregon State University.

Company email context

Email format at Massachusetts General Hospital

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Massachusetts General Hospital

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Profile bio

About Mariah C.

As an International Client Liaison at Massachusetts General Hospital (MGH), I specialize in providing exceptional customer service and support to patients and families from diverse backgrounds and cultures seeking medical care at MGH. Collaborating closely with medical staff, patients, and insurance companies, I facilitate seamless access and coordination of care for international clients.With over five years of experience in customer service and support roles within the healthcare industry, I've honed my skills in ensuring client satisfaction and operational efficiency. Previously, I served as a Customer Solutions Specialist at Stavvy, a fintech company revolutionizing digital mortgage solutions, and as a Customer Support Specialist at Amwell, a leading telehealth platform connecting patients and providers online.Passionate about promoting health equity and improving access to quality care for all, I am dedicated to continuously expanding my skill set and staying abreast of emerging technologies and best practices in healthcare service delivery

Current workplace

Mariah C.'s current company

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Massachusetts General Hospital
Massachusetts General Hospital
International Client Liaison
Boston, MA, US
Website
Employees
19880
AeroLeads page
7 roles

Mariah C. work experience

A career timeline built from the work history available for this profile.

Client Liaison

Current

Boston, Ma, Us

- Delivering exceptional global customer service to healthcare providers, government entities, and patients on a local, national, and international scale.- Expanding client bases and ensuring overall satisfaction through strategic relationship-building.- Designing customized clinical appointment itineraries aligned with patient requirements.- Proficiently utilizing EPIC and Salesforce for efficient client relationship management

Jul 2023 - Present

Customer Solutions Specialist

Boston, Ma, Us

- Proactively addressed and resolved client complaints and issues in collaboration with internal departments.- Monitored and managed HubSpot tickets, achieving a 100% success rate in timely resolution.- Acted as a key liaison between customer success, engineering, and sales teams.- Diagnosed and resolved technical issues, optimizing platform performance.

Apr 2022 - Mar 2023

Customer Support Specialist

Boston, Massachusetts, Us

- Oversaw ticket logging, updating, and escalation processes in Salesforce.- Led a high-performing team, achieving the No. 1 ranking in the J.D. Power 2020 U.S. Telehealth Satisfaction Study.- Conducted thorough analysis of team metrics and Salesforce trends.- Provided 24/7 emergency phone support and applied a consultative approach to address technical and clinical issues.

Apr 2019 - Mar 2022

Administrative Assistant Iii

Boston, Ma, Us

- Managed schedules for cardiologists, ensuring seamless operations and optimal time utilization.- Facilitated communication among patients, physicians, and internal departments.- Exhibited efficiency in triaging calls, emails, and scheduling follow-up visits.- Prepared routine correspondence, letters, and patient notes for physicians.

May 2016 - Apr 2019

Patient Services Coordinator

Cambridge, Massachusetts, Us

- Provided exceptional patient care and coordinated schedules for dentists and hygienists.- Managed incoming calls and emails to ensure smooth operations.- Demonstrated expertise in financial management and offered comprehensive treatment plan options

Sep 2015 - Apr 2016

Patient Services Ambassador

Brookline, Massachusetts, Us

- Managed the contact lens department, overseeing patient orders and payment processing.- Greeted patients, scheduled appointments, and verified insurance eligibility.- Coordinated referrals to outside providers and maintained a high level of customer service.

Mar 2014 - Mar 2015
Team & coworkers

Colleagues at Massachusetts General Hospital

Other employees you can reach at massgeneral.org. View company contacts for 19880 employees →

1 education record

Mariah C. education

  • Oregon State University
    Oregon State University
    Human Development And Family Studies
FAQ

Frequently asked questions about Mariah C.

Quick answers generated from the profile data available on this page.

What company does Mariah C. work for?

Mariah C. works for Massachusetts General Hospital.

What is Mariah C.'s role at Massachusetts General Hospital?

Mariah C. is listed as International Client Liaison at Massachusetts General Hospital.

Where is Mariah C. based?

Mariah C. is based in Boston, Massachusetts, United States while working with Massachusetts General Hospital.

What companies has Mariah C. worked for?

Mariah C. has worked for Massachusetts General Hospital, Stavvy, Amwell, Beth Israel Deaconess Medical Center, and Dental Services P.C..

Who are Mariah C.'s colleagues at Massachusetts General Hospital?

Mariah C.'s colleagues at Massachusetts General Hospital include Vincent Galea, Tom Spitzer, Mary Rose Culata, Patricia Smith, and Jean Paul.

How can I contact Mariah C.?

You can use AeroLeads to view verified contact signals for Mariah C. at Massachusetts General Hospital, including work email, phone, and LinkedIn data when available.

What schools did Mariah C. attend?

Mariah C. holds Bachelor Of Science - Bs, Human Development And Family Studies from Oregon State University.

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