Mariah C. Email and Phone Number
As an International Client Liaison at Massachusetts General Hospital (MGH), I specialize in providing exceptional customer service and support to patients and families from diverse backgrounds and cultures seeking medical care at MGH. Collaborating closely with medical staff, patients, and insurance companies, I facilitate seamless access and coordination of care for international clients.With over five years of experience in customer service and support roles within the healthcare industry, I've honed my skills in ensuring client satisfaction and operational efficiency. Previously, I served as a Customer Solutions Specialist at Stavvy, a fintech company revolutionizing digital mortgage solutions, and as a Customer Support Specialist at Amwell, a leading telehealth platform connecting patients and providers online.Passionate about promoting health equity and improving access to quality care for all, I am dedicated to continuously expanding my skill set and staying abreast of emerging technologies and best practices in healthcare service delivery
Massachusetts General Hospital
View- Website:
- massgeneral.org
- Employees:
- 19880
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Massachusetts General HospitalBoston, Ma, Us
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Client LiaisonMassachusetts General Hospital Jul 2023 - PresentBoston, Ma, Us- Delivering exceptional global customer service to healthcare providers, government entities, and patients on a local, national, and international scale.- Expanding client bases and ensuring overall satisfaction through strategic relationship-building.- Designing customized clinical appointment itineraries aligned with patient requirements.- Proficiently utilizing EPIC and Salesforce for efficient client relationship management
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Customer Solutions SpecialistStavvy Apr 2022 - Mar 2023Boston, Ma, Us- Proactively addressed and resolved client complaints and issues in collaboration with internal departments.- Monitored and managed HubSpot tickets, achieving a 100% success rate in timely resolution.- Acted as a key liaison between customer success, engineering, and sales teams.- Diagnosed and resolved technical issues, optimizing platform performance. -
Customer Support SpecialistAmwell Apr 2019 - Mar 2022Boston, Massachusetts, Us- Oversaw ticket logging, updating, and escalation processes in Salesforce.- Led a high-performing team, achieving the No. 1 ranking in the J.D. Power 2020 U.S. Telehealth Satisfaction Study.- Conducted thorough analysis of team metrics and Salesforce trends.- Provided 24/7 emergency phone support and applied a consultative approach to address technical and clinical issues. -
Administrative Assistant IiiBeth Israel Deaconess Medical Center May 2016 - Apr 2019Boston, Ma, Us- Managed schedules for cardiologists, ensuring seamless operations and optimal time utilization.- Facilitated communication among patients, physicians, and internal departments.- Exhibited efficiency in triaging calls, emails, and scheduling follow-up visits.- Prepared routine correspondence, letters, and patient notes for physicians. -
Patient Services CoordinatorDental Services P.C. Sep 2015 - Apr 2016Cambridge, Massachusetts, Us- Provided exceptional patient care and coordinated schedules for dentists and hygienists.- Managed incoming calls and emails to ensure smooth operations.- Demonstrated expertise in financial management and offered comprehensive treatment plan options -
Patient Services AmbassadorBoston Laser - Boston Eye Group Mar 2014 - Mar 2015Brookline, Massachusetts, Us- Managed the contact lens department, overseeing patient orders and payment processing.- Greeted patients, scheduled appointments, and verified insurance eligibility.- Coordinated referrals to outside providers and maintained a high level of customer service.
Mariah C. Education Details
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Oregon State UniversityHuman Development And Family Studies
Frequently Asked Questions about Mariah C.
What company does Mariah C. work for?
Mariah C. works for Massachusetts General Hospital
What is Mariah C.'s role at the current company?
Mariah C.'s current role is International Client Liaison.
What schools did Mariah C. attend?
Mariah C. attended Oregon State University.
Who are Mariah C.'s colleagues?
Mariah C.'s colleagues are Julia Sealock, Kelvin Melendez, Madeline Fiore, Sinara Gaquin, Raiza Felicitas, Jeff Johnson, Jason Walter.
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