We automate tedious onboarding work for HR professionals and hiring managers so they can confidently get new employees what they need to be successful, faster.

Led Global Engineering, Product, and Design (~40% of the company) in the creation and maintenance of the Help Scout SaaS product portfolio, 20%+ conversion, 56 NPS, world class retention and over 85K paying users.

Executive leader over Product organization, collaborator on company direction for market acquisition and expansion, working with Sales and Marketing to build go to market motion, and partnering closely with Engineering to enable healthy cross functional teams who are strategically aligned to deliver continuous customer value and execute against company direction. Built org in 6 months, organized around OKR discovery and delivery.

Direct graduate coursework focused on interdisciplinary collaboration and the integration of tangible design thinking in all levels of strategy, planning and management. Driving innovation and communicating the role of design in business - key components in creating new enterprise, developing new products and stimulating the investor community - are at the core of graduate students' learning objectives.

Established a new office and UX practice in Dallas. Built a core local team of UX professionals. Provide practice oversight and governance with a keen focus on project scope and execution. Lent thought leadership to internal structuring, team makeup, and role definitions. Contribute domain knowledge expertise in education, healthcare, and SAFe application to UX and innovation practices. Support local community and serve as practice ambassador.

Built the UX practice from the ground up, centered around Scaled Agile (SAFe) in partnership with development. Implemented user centered design research practices that informed product development at the team, program and portfolio levels. Defined digital strategy for front end product design for web, tablet and mobile to meet commercial, government, and clinical trial needs. Implemented usability testing to ensure offering met and exceeded needs of users including patients, nurses, doctors and other caregivers.

Drive identification of user insights through research based synthesis to develop concepts for new business offerings with a keen interest in transformational innovations 3-4 years out. Design and facilitate innovation workshops specifically tailored to engage and utilize multi-disciplinary groups during the concept, prototype, and pilot phases of our initiatives. Capture and communicate complex systems in written and visual documentation.

Manage conception to execution of interactive online and social media advertising programs. Oversee all aspects of strategy, design, content, information architecture, UX, development, testing, QA, launch, and monitoring. Clarify deliverables, manage timelines and set resource expectations.

Drive user-centered interactive design to build a family friendly social-media that is informed by user research, iterative design, and game psychology. Work with design and development to generate functional UX specifications, manage project timelines and product cycle. Strategize future product offerings, analyze product against user segmentation groups and administer asset testing for future target markets and product direction.

Provide cohesion to the academic progress of graduate students, making judgments regardingeducational path and coursework selection. Provide guidance in financial and academic decisionmaking.

Develop course content for SCAD Master’s level online Design Management Program, working with both the Design Management Department and the eLearning Department to understand the student user experience in an online environment, and create content that parallels the on-ground course experience specifically tailored for eLearning.

Manage the Distinguished Faculty Program and serve as the Fulbright liaison officer for the university. Coordinate academic and nonacademic activities specifically tailored for graduate students. Recruit prominent visiting professors to hold workshops, seminars, small group discussions, lectures, exhibitions or other activities that would give graduate students exposure to world-class talent, networking or career opportunities, and to academic topics.

Drive user-centered design strategy in all areas of product development, starting with understanding the user experience. Coordinate the design process from concept to production. Conduct contextual research, develop concepts and drive production. Manage product timelines, roadmaps, status reports, project calendar and sample reports. Compile, track and communicate results from product line reviews including end of life replacements, running changes, revisions and PO Start Dates. Coordinate with overseas agents, factories and suppliers to meet product introduction timelines develop and maintain a comprehensive specification book for every line. Compile and track project costs and payment for tooling, molds and prototypes.

Directed the Communications Department, Volunteer Services, and the hospital donations center. Worked with Savannah College of Art and Design to lead two separate clinical facilities re-design projects. Worked with teams of staff and graduate students, conducting extensive contextual research to re-design facilities to better serve the needs of patients and staff. The facility re-design for Unit 6 was nominated by the Department of Human Resources for the State of Georgia with an “Innovative Healthcare Work” award.

Supported the Communications Department, Volunteer Services, and the hospital donations center.