At CurlMix, I nurture the vibrant online community on Facebook, fostering engagement and curating valuable content that resonates with our audience.🔹 Community Engagement: Strategically plan and execute initiatives to drive interaction and build relationships with our community members, ensuring they feel heard and valued.🔹 Event Coordination: Organize and manage community activation events and customer meet-ups, creating memorable offline experiences that deepen brand loyalty and connections.🔹 Customer Advocacy: Serve as the primary advocate for our community, actively listening to feedback, addressing concerns, and advocating for customer-centric improvements.🔹 Brand Representation: Act as the voice of our brand, embodying our values and vision while nurturing authentic relationships with our community members.

Strategically contribute to the success of a multi-million-dollar startup, ensuring operational excellence through comprehensive support of daily operations and logistics for a team of 40+ employees.Play a key role in recruitment, onboarding, and talent development processes, effectively reducing turnover and enhancing team cohesion.Championed compliance with federal, state, and local regulations by planning, developing, and implementing safety policies and procedures, resulting in a safe and productive workplace environment.Expertly managed safety training programs, including OSHA compliance, leading to increased employee awareness and minimized hazards.Innovatively identified opportunities for process improvement, enhancing warehouse efficiency and contributing to continuous improvement initiatives.Fostered employee engagement through targeted initiatives and proactive communication, resulting in improved team morale and productivity.Navigated complex vendor relationships, skillfully negotiating competitive rates and cultivating positive collaborations.Utilized advanced software skills including ADP, Zip Recruiter, Shopify, and Zendesk to streamline operations and improve workflow efficiency.Collaborated closely with the Chief of Staff and Chief Operations Officer to support operational strategies and overall success of the organization.

Managed end-to-end recruitment process, including job listings, candidate communication, interviews, and negotiations.Designed healthcare and benefits packages, catering to diverse employee needs while staying within budget.Orchestrated onboarding and ADP automation, streamlining employee management processes.Developed policies, including healthcare, PTO, Workers Compensation, and Employee Handbook.Led payroll administration on ADP Workforce and Square Payroll, ensuring accuracy and timeliness.Crafted predictive scheduling tools to optimize budgets, timesheets, and compensation.Implemented organizational chart and conducted compensation equity audit.

Provided exceptional customer service to diverse clientele, ensuring a positive and welcoming experience.Mastered the art of crafting various coffee and tea beverages, adhering to strict quality and presentation standards.Maintained a clean and organized workspace, contributing to a hygienic and efficient environment.Collaborated within a team to handle high-volume periods, demonstrating adaptability and teamwork skills.Utilized strong communication skills to effectively explain menu options and engage with customers.Managed cash register and point-of-sale system with accuracy, handling transactions and maintaining cash accountability.

Customer ServiceMaking sure each and every customer is completely satisfied.Sales & MarketingGetting to know our customers and building relationships with local businesses. Using these sales and marketing strategies that are vital to growth and success.FinanceUnderstanding accounting principles and knowing the value of profit and loss.OperationsManaging a team of people. Maintaining a fleet of hundreds of late model vehicles. Managing the logistics of vehicle relocation.

Control ExpensesMinimize Product LossSupervise AssociatesProduce sales gains, by providing excellent customer service.Organizing store and maintaining a clean and safe work environment.