Salesforce Support Specialist
Current•Assisted in the configuration, customization, and administration of Salesforce instance•Provided technical support to users regarding Salesforce applications and related integrations•Collaborated with product owners, salesforce business analysts, and developers to implement enhancements, updates, and new features•Monitored system performance and identified areas for improvement or optimization•Maintained data integrity by conducting data audits •Created and maintained reports and dashboards to support business operations•Stayed updated on Salesforce and managed package releases and new features, providing recommendations for implementation•Acted as a liaison between business users and senior Salesforce resources•Participated in testing and quality assurance activities for Salesforce configurations and customizations•Documented support processes and procedures for reference and training purposes•Utilized scrum and agile project management principles to develop, test, and deploy configuration updates
