· Successfully manage 400+ NA Collections customer-facing letters while simultaneously working with highly-technical procedures for internal departments, delivering accurate and high-quality work in a fast-paced environment.· Demonstrate strong project management skills by efficiently handling multiple projects and prioritizing work to ensure timely completion of all tasks.· Foster a deep understanding of customer needs and regulatory requirements, ensuring that all letters accurately and effectively convey the intended message.· Developed a deep understanding of internal systems, processes, and software to ensure all procedures are easily understood by technical and non-technical audiences.· Maintain a high level of attention to detail, ensuring clarity and consistency across all letters and procedures.· Collaborate effectively with various departments, including risk, legal, compliance, and marketing, to ensure all letters and procedures are compliant to relevant regulations and standards.· Demonstrate excellent communication skills and ability to clearly and concisely explain highly technical procedures for both technical and non-technical stakeholders.· Proactively identify opportunities for process improvement to streamline Document Control procedures and increase efficiency while maintaining high-quality standards.

· Led creative direction of The DESARA Group’s website, elevating user interface to drive engagement and facilitate movement through the consumer marketing and sales funnel.· Developed comprehensive marketing plans for webinars, articles, and social media posts, ensuring team deadlines and project goals were met using project management software.· Created and maintained a distinctive company voice and brand across all online marketing materials, delivering consistent and effective omnichannel messaging to existing clients and prospective clients.· Collaborated with team members to co-author marketing campaigns and editorials for web, social media and company pages, revising content based on feedback to optimize impact and effectiveness.· Identified, interviewed, and collaborated with industry experts to craft compelling long-form copy on relevant industry trends, boosting thought leadership and reputation in the marketplace.· Drafted legal contracts and client agreements that clearly defined the terms of each agreement ensuring all parties understood their obligations and responsibilities.· Collaborated with colleagues to proofread, provide constructive feedback, and edit copy to maintain a high standard of quality and consistency across all brand platforms and communications.

· Collaborated with clients and principal consultants to develop and implement custom, client-specific procedures and documentation in compliance with relevant information security standards.· Developed and implemented procedures and reports tailored to consultant specifications, using writing skills to improve clarity, consistency and organization.· Revamped employee onboarding and training documents to effectively convey guidelines for various quality management standards and information security management controls.· Partnered with TIA board of directors to create and maintain an Agile product roadmap, enabling strategic planning and facilitating timely completion of goals.· Researched and implemented project management software to streamline the development and maintenance of product roadmap for TIA board of directors.· Led roadmap meetings with global cross-functional teams from diverse international companies, proactively collecting and integrating feedback to ensure timely project completion of each project.

· Developed procedures and reports per consultant specifications to ensure consistent and concise organization· Collaborated with clients and principal consultants to develop and implement custom, client-specific procedures and documentation in compliance with relevant information security standards.· Updated internal documentation based upon latest revision of information security standards.