Mariah Torres Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

●Regularly communicated with all clients consistently with 50+ outbound calls, texts, and emails daily to request and review necessary documentation related to the case and scheduled client appointments.●Maintained performance expectations such as average calls made, average talk time, and other performance metric requirements.●Performed various file maintenance tasks for electronic files in compliance with the firm’s policies, including accurately filing documents with all required information and notes in the appropriate databases.●Delivered a high level of service to clients to maintain and extend relationships for future business opportunities and showed empathy with clients to the sensitivity of their circumstances with the case at hand.

●Creating, curating, and managing relevant and engaging content published on social media platforms to increase following and engagement. ●Developing and distributing agendas to all nine members during meetings and recording detailed minutes to track future events, budget tracking, and other tasks needed. ●Communicating closely with founding board members on various tasks when assistance is required and reporting any updates to guarantee efficient workflow and time management●Opening, reading, and replying to emails, letters, and correspondence on behalf of executives to achieve exceptional client relations.●Coordinating and successfully managing events for 30+ guests of housing providers, real estate investors, and service providers, including luncheons and seminars to spread valuable information and gain members.

●Advised Property Manager with tenant preparations, payment processing, and general documentation to ensure an organized workspace.●Calculated and managed the tracking of income and expenses from 12 properties through the year while ensuring they were paid promptly.●Refined multiple documents for tenants that follow the most accurate and recent Illinois State Laws.●Streamlined assistance for 30+ tenants per week, including processing maintenance requests and billing inquiries to give efficient customer service.●Acquired multiple new tenants by managing Zillow and informed 15+ interested customers daily about available rentals to fill vacant units.

Chicago, Illinois, Us

● Applied Excel to arrange data for roofing materials and tenants, ensuring accurate payment processing throughpivot tables for over 300+ clients.● Contacted clients to book appointments, which provided an accurate weekly schedule.● Reported all customer information, documentation, and interactions onto Jobnimbus for current and future inquiries. ● Interacted with customers daily, took payments, resolved issues, and followed up on the service to build customer loyalty.

Chicago, Il, Us

● Conducted and summarized data synthesis of a 10-month listening campaign to ensure feedback is incorporated into broader policy revisions● Collaborated with four other team members in organizing 1000+ lines of recommendations using a spreadsheet coding scheme to correctly interpret the results with Microsoft Excel.● Drafted and prepared the final listening campaign report, which was then presented to the CPS Board to inform diversity initiatives across all 638 school districts

Chicago, Illinois, Us

● Provided quality customer service by greeting guests, efficiently scanning tickets, and answering inquiries, resulting in an enhanced attendee experience● Ensured the safety of guests by assisting in the operation of machinery, allowing for a safe and fun experience at the event at a 95% satisfaction rate● Refined appearance of 10+ attraction locations and festival grounds to maintain a clean environment for guests thus encouraging them to return next year

Chicago, Il, Us

● Co-managed both productions of Little Shop of Horrors and Guys and Dolls which provided entertainment to the community and raised money for the organization● Communicated with 30+ actors, technicians, and the director during rehearsals and performances to ensure the successful delivery of all 8 performances● Maintained stage inventory and arranged all scene changes to successfully keep the play on the scheduled time and prevent mistakes which allowed the overall show to run smoothly for all performances

Bachelor'S Degree, Sociology

Digital Marketing

Graphic Design, Graphic Design

Associate Of Arts And Sciences - Aas, Sociology