Mariah Mack Email & Phone Number

Tucson, AZ, US

Duties and ResponsibilitiesActively manage the process of Life and Annuity businessMaintain agency management systemBuild and maintain a strong, close working relationship with agents, producers and new business contactsProactively follow-up and meet deadlinesProactively work to identify and resolve semi-complex to complex new business and policy holder.

West Des Moines, Iowa, United States

• Created guides and trained new employees, including offshore integration
• Investigated and resolved inquiries from brokers and other offices relating to case-specific issues
• Issued policies once requirements are received; types amendments and letters as needed; and performs quality checks on policies and verified delivery requirementsIdentified and resolved process issues to encourage.
• Reached out to outside companies to track incoming payments
• Participated in team-building activities to enhance working relationships

West Des Moines, Iowa, United States

• Worked with Metlife to ensure a smooth transition from company to company
• Created guides and trained new employees, including offshore integration
• Investigated and resolved inquiries from brokers and other offices relating to case-specific issues
• Issued policies once requirements are received; types amendments and letters as needed; and performs quality checks on policies and verified delivery requirementsIdentified and resolved process issues to encourage.
• Reached out to outside companies to track incoming payments
• Participated in team-building activities to enhance working relationships

• Investigates and resolves inquiries from brokers and other offices relating to case-specific issues
• Issues policies once requirements are received; types amendments and letters as needed; and performs quality checks on policies and verifies delivery requirements
• Created guides and trained new employees
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth
• Reached out to outside companies to track incoming payments

West Des Moines

• Communicate with vendors to make sure invoice are processed accurately
• Worked on special projects as needed
• Demonstrated the ability to get work done quickly and accurately
• Researched bills using MSP and ICMP to determine if they should be processed
• Created a spreadsheet for a pilot project to track invoice data
• Helped to create a more positive office attitude by working with a committee to promote a more fun work environment

West Des Moines, Iowa

• I am currently responsible for training and transitioning a new staff who will take over the duties currently completed by MetLife employees. The training is time sensitive and is required to produce a.
• Ensured accuracy in customer transactions through attention to detail in receiving and processing policyholder payments in comparison to the policies, contracts or benefit plans.
• Determined credit remittance, application status, suspension or refund of payment within the authorized limits and policies by reviewing billing histories to ensure accurate accounting.
• Improved customer satisfaction by handling telephone and email inquiries with finesse and promptness.

Des Moines, Iowa Area

• The majority of my responsibilities were focused on research and documentation of information and reports. This required strong computer skills.
• Supported administrative projects using SharePoint for document management and storage.
• Met company standards and complied with regulatory requirements while originating source documents and entering data.
• Prepped and scanned documents following corporate guidelines and meeting quality expectations.
• Navigated computer systems, applications, and used search tools to gather required information for supervisors.

Earlville, Iowa

• My clerical responsibilities involved responding to phone calls, filing and typing. However the majority of my work required creativity in developing eye catching, readable and understandable publications.
• Created noteworthy publications by organizing, designing, and publishing the bulletins and newsletters.
• Handled and maintained confidentiality for both confidential and non-confidential personal data and documents.
• Researched and updated additions to the Parish Yearbook, providing information and memories for the parishioners.

Ankeny, Iowa

As a college student and Layout Editor I was able to design layouts that ensured student and faculty attention to campus news.