Mariah Manuel-Berry, Ceo Of Knowledge Career Experts Llc Email & Phone Number

Detroit, Mi, Us

As a Senior Learning Experience Design Consultant at Trinity Health, I focus on designing and implementing impactful learning solutions that support Talent Management initiatives. I collaborate with leadership and stakeholders to identify performance gaps and develop training programs that align with our mission of serving communities with compassion and excellence. By leveraging adult learning principles and data-driven insights, I create engaging experiences that foster professional growth and enhance organizational effectiveness. My commitment to promoting diversity, equity, and inclusion ensures that all learning initiatives drive positive change within the organization.

Michigan, United States

The mission of Team Up Academy is to help change and improve the lives of individuals, improve, and grow the labor pool for manufacturing and industrial business, and give back to local communities by providing our graduates the skills needed to be viable and responsible citizens.Mariah Manuel-Berry is a consultant, professional speaker, trainer, and organizational development expert with over a decade of expertise in cultivating learning cultures and empowering individuals to excel in their careers. As the Founder and CEO of Knowledge Career Experts LLC, she specializes in coaching, leadership development, and Diversity, Equity, Inclusion, and Belonging (DEIB), using data-driven techniques to foster collaboration and organizational growth.A proud Michigan native, Mariah attended Cass Tech High School, Eastern Michigan University, and Oakland University. She is actively involved in her community, including service at Second Ebenezer Church.Her extensive background includes leading transformative programs for companies like Rocket Mortgage, where her leadership development program achieved a 92% satisfaction rate, and Blue Cross Blue Shield of Michigan.Mariah’s dedication to community service and mentorship aligns perfectly with TeamUp Academy’s mission to improve lives, enhance the labor pool, and give back to local communities. Her expertise will be instrumental in developing responsible and skilled citizens for the manufacturing and industrial sectors.

Detroit, Michigan, United States

WE BELIEVE in the value of lifelong learning and continuous personal development.Organizations are full of great employees who want to leave an impact in the world through their work and in their personal lives. I founded Knowledge Career Experts, LLC to help individuals and organizations cultivate a culture of inclusivity through lifelong learning.

Mariah Manuel-Berry is an experienced Learning and Development professional with over a decade of expertise in cultivating learning cultures and empowering individuals to embrace their potential and excel in their careers. She specializes in coaching, leadership development, diversity, equity, and inclusion (DEI), and strategic organizational transformation, leveraging data-driven techniques and fostering collaboration.Mariah's impact in the Learning and Development field extends beyond her corporate roles. She is the visionary CEO and Founder of "Knowledge Career Experts LLC," a professional and leadership development training company. Through her company, Mariah empowers mid-career professionals by providing specialized career guidance, training, and development services that promote lifelong learning, foster diversity, and support career advancement within organizations. Her commitment to excellence drives her company's mission to enhance performance and create sustained excellence in the workforce.

United States

Black Speakers Network elite network of branding specialists, industry gurus, coaches, and even digital marketers unleash industry secrets for success daily, giving you the tools for speaking success! Become and member and leverage your speaking to generate income, impact the masses, and ignite your audience!Mariah Manuel-Berry is a renowned professional speaker and Founder of Knowledge Career Experts LLC, with over a decade of experience in leadership development, DEIB, and strategic transformation. She has a profound influence across various industries, including Health Insurance, Mortgage, Banking, Technology, and Nonprofit. Mariah's commitment to empowering individuals and fostering inclusive environments makes her a catalyst for change. She actively leads community initiatives and transforms workplaces through engaging, data-driven presentations.

United States

Collaborating with our leaders and stakeholders to align the Service Express leadership and development initiatives with our business goals and drive continued growth.

Detroit, Michigan, United States

Mentor helping to develop team members find the passion and career paths.

United States

Built the vision and strategy for new company initiatives, Training Program and Leadership Development Program, to support the entire life cycle for over 1000 employees. Responsible for multiple projects, creating alignment with the organization through partnership and resourcefulness while managing a 6-person team.• Serves as trustworthy learning and development partner committed to building and leading an inclusive workplace; providing solutions across the organization and to our external partners to ensure team member and leadership engagement using data and metrics to determine best recommendations for employee growth. • Built effective relationships with company leaders, including the Chief Learning Officer, to ensure all learning and development initiatives are aligned across the organization.• Implemented a training program where employees have developed the skills of their jobs by over 20%.• Used recruitment strategies in partnership with recruitment team to hire in diverse group of candidates for training program. • Collected data and utilized agile methods to motivate team to strategically accomplish their goals and adapt to a continuously changing environment.

Greater Detroit Area

Responsible for curriculum development and training delivery using Adult Learning Theories. Utilized needs assessment process to discover what development opportunities should be available to team members and leaders. • Nominated as Collaborator of the Year for entire business area/department.• Collaborated with stakeholders to help design, coordinate, track, and measure business area training initiatives for upskilling and closing of competency gaps.• Created clear, accurate, and visually appealing computer-based-training, hybrid/virtual training, and in-person training using DEI best practices.

Detroit Metropolitan Area

Greater Detroit Area

Responsible for staffing, developing, and leading more than 20 quality control employees both onsite and virtually and managing the customer service quality program for over 500 employees in customer support call centers. • Collaborated with labor and union reps to provide coaching & development to team members and handle complex human resource issues dealing with the master labor agreement and the company’s policies and procedures. • Administered annual performance reviews and created professional development plans for all team members, while maintaining a 90% schedule adherence rate. • Served as Continuing Education Chairperson for Employee Resource Group as part as overall DEI strategy for National Management Association.

Greater Detroit Area

Responsible for the facilitation of in person and virtual role specific, upskilling, compliance, DEI, and onboarding training in Michigan, Texas, Florida, and remotely. Improved the performance of over 200 employees to ensure effective customer experience and company culture integration to lead company’s major transitional business change of vendor partner. • Designed training material to help employees increase their knowledge of skills and build an effective team. • Researched new and latest techniques of inclusion to create diversity training process.• Developed, controlled, and analyzed training documentation for supervisory staff from all departments to guarantee overall efficiency of practices across the organization.

Michigan

Responsible for evaluating customer information to explore issues, develop potential solutions, and maintain high-quality servicing for the company. As the Top Customer Service Representative, selected for focus groups by the company enterprise president and CEO to help deliver recommendations and implement new programs for organizational growth and change.• Compiled customer feedback and recommended service delivery improvements to leaders. • Sought out training opportunities to enhance customer relationship management abilities and further boost customer satisfaction scores as part of company’s vision and goals.

Michigan

Responsible for evaluating customer information to explore issues, develop potential solutions, and maintain high-quality servicing for the company. As the Top Customer Service Representative, selected for focus groups by the company enterprise president and CEO to help deliver recommendations and implement new programs for organizational growth and change.• Organized and compiled detailed customer feedback and recommended service delivery improvements to leaders.• Sought out training opportunities to enhance customer relationship management abilities and further boost customer satisfaction scores as part of company’s vision and goals.

Ypsilanti, Mi

• Conducted monetary transactions, including withdrawals, deposits and transfers. • Balanced and budgeted a teller drawer of over $5,000 at one time. • Showed a good customer service attitude while serving several customers at once

Master'S Degree, Training And Development-Human Resources Development, 3.9 Out Of 4.0

Bachelor Of Science (B.S.), Public Relations And Minor In Communications

Activities and Societies: President of the National Association for the Advancement of Colored People Eastern Michigan University Chapter