Mariah Manuel-Berry, Ceo Of Knowledge Career Experts Llc Email & Phone Number

Detroit, MI, US

As a Senior Learning Experience Design Consultant at Trinity Health, I focus on designing and implementing impactful learning solutions that support Talent Management initiatives. I collaborate with leadership and stakeholders to identify performance gaps and develop training programs that align with our mission of serving communities with compassion and.

Michigan, United States

The mission of Team Up Academy is to help change and improve the lives of individuals, improve, and grow the labor pool for manufacturing and industrial business, and give back to local communities by providing our graduates the skills needed to be viable and responsible citizens.Mariah Manuel-Berry is a consultant, professional speaker, trainer, and.

Detroit, Michigan, United States

WE BELIEVE in the value of lifelong learning and continuous personal development.Organizations are full of great employees who want to leave an impact in the world through their work and in their personal lives. I founded Knowledge Career Experts, LLC to help individuals and organizations cultivate a culture of inclusivity through lifelong learning.

Mariah Manuel-Berry is an experienced Learning and Development professional with over a decade of expertise in cultivating learning cultures and empowering individuals to embrace their potential and excel in their careers. She specializes in coaching, leadership development, diversity, equity, and inclusion (DEI), and strategic organizational.

United States

Black Speakers Network elite network of branding specialists, industry gurus, coaches, and even digital marketers unleash industry secrets for success daily, giving you the tools for speaking success! Become and member and leverage your speaking to generate income, impact the masses, and ignite your audience!Mariah Manuel-Berry is a renowned professional.

United States

Collaborating with our leaders and stakeholders to align the Service Express leadership and development initiatives with our business goals and drive continued growth.

Detroit, Michigan, United States

Mentor helping to develop team members find the passion and career paths.

United States

• Built the vision and strategy for new company initiatives, Training Program and Leadership Development Program, to support the entire life cycle for over 1000 employees. Responsible for multiple projects, creating.
• Serves as trustworthy learning and development partner committed to building and leading an inclusive workplace; providing solutions across the organization and to our external partners to ensure team member and.
• Built effective relationships with company leaders, including the Chief Learning Officer, to ensure all learning and development initiatives are aligned across the organization.
• Implemented a training program where employees have developed the skills of their jobs by over 20%.
• Used recruitment strategies in partnership with recruitment team to hire in diverse group of candidates for training program.
• Collected data and utilized agile methods to motivate team to strategically accomplish their goals and adapt to a continuously changing environment.

Greater Detroit Area

• Responsible for curriculum development and training delivery using Adult Learning Theories. Utilized needs assessment process to discover what development opportunities should be available to team members and leaders.
• Nominated as Collaborator of the Year for entire business area/department.
• Collaborated with stakeholders to help design, coordinate, track, and measure business area training initiatives for upskilling and closing of competency gaps.
• Created clear, accurate, and visually appealing computer-based-training, hybrid/virtual training, and in-person training using DEI best practices.

Detroit Metropolitan Area

Greater Detroit Area

• Responsible for staffing, developing, and leading more than 20 quality control employees both onsite and virtually and managing the customer service quality program for over 500 employees in customer support call.
• Collaborated with labor and union reps to provide coaching & development to team members and handle complex human resource issues dealing with the master labor agreement and the company’s policies and procedures.
• Administered annual performance reviews and created professional development plans for all team members, while maintaining a 90% schedule adherence rate.
• Served as Continuing Education Chairperson for Employee Resource Group as part as overall DEI strategy for National Management Association.

Greater Detroit Area

• Responsible for the facilitation of in person and virtual role specific, upskilling, compliance, DEI, and onboarding training in Michigan, Texas, Florida, and remotely. Improved the performance of over 200 employees to.
• Designed training material to help employees increase their knowledge of skills and build an effective team.
• Researched new and latest techniques of inclusion to create diversity training process.
• Developed, controlled, and analyzed training documentation for supervisory staff from all departments to guarantee overall efficiency of practices across the organization.

Michigan

• Responsible for evaluating customer information to explore issues, develop potential solutions, and maintain high-quality servicing for the company. As the Top Customer Service Representative, selected for focus groups.
• Compiled customer feedback and recommended service delivery improvements to leaders.
• Sought out training opportunities to enhance customer relationship management abilities and further boost customer satisfaction scores as part of company’s vision and goals.

Michigan

• Responsible for evaluating customer information to explore issues, develop potential solutions, and maintain high-quality servicing for the company. As the Top Customer Service Representative, selected for focus groups.
• Organized and compiled detailed customer feedback and recommended service delivery improvements to leaders.
• Sought out training opportunities to enhance customer relationship management abilities and further boost customer satisfaction scores as part of company’s vision and goals.

Ypsilanti, MI

• Conducted monetary transactions, including withdrawals, deposits and transfers.
• Balanced and budgeted a teller drawer of over $5,000 at one time.
• Showed a good customer service attitude while serving several customers at once

Master'S Degree, Training And Development-Human Resources Development, 3.9 Out Of 4.0

Bachelor Of Science (B.S.), Public Relations And Minor In Communications

Activities and Societies: President of the National Association for the Advancement of Colored People Eastern Michigan University Chapter