Mariah Schilling Email & Phone Number

South San Francisco, Ca, Us

San Francisco, Ca, Us

San Jose, Ca, Us

- Plan and execute email campaigns through Eloqua to drive upsell/ cross-sell opportunities across our entire US customer base.- Maintain a close relationship with customer sales and product marketing to ensure full alignment on opportunity targets and campaign effectiveness. - Sustain a pool of sales-ready customer contacts by partnering with marketing operations/technology to monitor campaign engagement and proper lead flow.

San Jose, Ca, Us

- Developed training content around the 6Sense UI for all areas of the sales organization including the SDR, AE, CAM and CAE teams. - Host lead review sessions with the Outbound SDR team to share best practices around account level customizations by leveraging intent data found through the 6Sense tool. - Create and analyze reports/ dashboards in 6Sense and Salesforce to identify hot accounts based on keyword searches, changes in an account’s buying stage and anonymous third party activity.- Support deal acceleration by identifying churn risk, newly engaged personas and interest in our add-on functionalities for both the AE and CAE teams.- Leverage 6Sense intent data to uncover closed lost opportunities with renewed interest in our product.- Played a key role in the creation of our channel SDR onboarding program which focuses on prospecting, ABM, competitive intelligence and vertical knowledge.- Work cross functionally to discover new 6Sense use cases across all areas of the business.

San Jose, Ca, Us

- Consistently meet and exceed cold call target of 1000 dials per month. Achieved 104% of quota in Q1 of FY20 / 119% of quota in Q1 of FY21.- Engage, educate and qualify inbound marketing leads to create sales ready opportunities. - Maintain a detailed record of all SDR outreach and prospect interactions in Salesforce.com to ensure efficient account management. - Monitor lead behaviors using 6Sense and Marketo to identify C- level decision makers, buying interest and sense of urgency. - Leverage Highspot assets to drive industry specific value to prospective clients. - Create email templates and track open/ response rate using a/b testing through Outreach software.- Work with Marketing to develop target campaigns based on quarterly focuses.

- Performed iPhone repairs on hardware including screens, batteries, speakers and cameras for iPhone 5s - iPhone X models.Assisted with administrative tasks such as processing incoming parts and out going repairs.- Maintained an average of 15 completed customer sessions per day with a consistent NPS score of 80 or above. - Served as a resource to the leadership team for customer service issues.

- Performed troubleshooting and diagnosis on Apple iOS hardware and software with an average of 300 clients a month. - Assessed customer’s needs in order to provide relevant solutions within and outside Apple retail services including business financing, AppleCare, ownership opportunities, and Today at Apple sessions. - Created detailed technical reports of issues found and proposed resolutions / referrals. - Mentored new teammates on the services provided through the Genius Grove including triaging practices, product knowledge, and conflict management skills. - Maintained a customer service rating based on technical knowledge, helpfulness, and empathy at an average of 90%. - Assisted in preparing and processing incoming and outgoing hardware repairs for in house or offsite repair facilities.

- Demonstrated extensive knowledge surrounding Apple’s technology, applications and business services. - Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthroughs. - Trained customers of various knowledge levels on how to maneuver their personal/business Apple products including Mac, iPhone, iPod and iPhone. Maintained visual standards during and after store hours. - Probed for small to medium business needs and created business introductions for customers seeking out assistance in product and system upgrades. - Contributed to the overall success of the company by creating new owners and selling over $250,000 of product and services.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Education record