Executive Account Manager
CurrentKenyatta Computer Services supports clients across a broad spectrum of industries with IT strategy, planning, implementation and IT operations. The world has gone digital, and change is constant, but our commitment to solving your challenges and providing measurable results will never change. As an Executive Account Manager for a leading Managed Service Provider, I was responsible for overseeing key client accounts, ensuring the delivery of high-quality IT services, and building long-term relationships with C-suite executives across diverse industries. In this role, I developed a deep understanding of clients’ business needs and worked closely with internal teams to tailor solutions that improved operational efficiency and reduced IT-related risks.- Managed a portfolio of 15+ high-value accounts, increasing client retention by 25% year-over-year.- Drove proactive account management strategies, resulting in an increase in upsell opportunities and improvement in customer satisfaction.- Led cross-functional teams, including service delivery, project management, and technical support, ensuring seamless execution of IT solutions and client projects.- Conducted quarterly business reviews (QBRs) with executive stakeholders, delivering strategic recommendations that aligned with clients' long-term business goals.- Collaborated with sales and marketing teams to develop go-to-market strategies for new services, contributing to revenue growth in the first year of service.