Kenyatta Computer Services supports clients across a broad spectrum of industries with IT strategy, planning, implementation and IT operations. The world has gone digital, and change is constant, but our commitment to solving your challenges and providing measurable results will never change. As an Executive Account Manager for a leading Managed Service Provider, I was responsible for overseeing key client accounts, ensuring the delivery of high-quality IT services, and building long-term relationships with C-suite executives across diverse industries. In this role, I developed a deep understanding of clients’ business needs and worked closely with internal teams to tailor solutions that improved operational efficiency and reduced IT-related risks.- Managed a portfolio of 15+ high-value accounts, increasing client retention by 25% year-over-year.- Drove proactive account management strategies, resulting in an increase in upsell opportunities and improvement in customer satisfaction.- Led cross-functional teams, including service delivery, project management, and technical support, ensuring seamless execution of IT solutions and client projects.- Conducted quarterly business reviews (QBRs) with executive stakeholders, delivering strategic recommendations that aligned with clients' long-term business goals.- Collaborated with sales and marketing teams to develop go-to-market strategies for new services, contributing to revenue growth in the first year of service.

As Operations Manager at a leading event production company, I was responsible for overseeing the planning and execution of large-scale events, and managing contracts with other event production companies. Having worked on high-profile projects in the US, EU, and Middle East for political figures, national nonprofit organizations, and A-list artists. My expertise in project management, logistics, sound and staging setup, and vendor relations enabled me to deliver seamless, high-impact experiences, ranging from corporate conferences to large public festivals. My ability to coordinate across multiple stakeholders, think on my feet, and adapt to fast-changing environments allowed me to consistently transform creative visions into memorable, unforgettable experiences.- Led and managed the production of high-profile events with 3,000+ attendees, coordinating aspects of event logistics, from planning and budgeting to execution and post-event evaluations.- Directed cross-functional teams, including vendors, sound and staging professionals, and on-site coordinators, ensuring flawless delivery of live events within strict timelines and budgets.- Built and maintained strong relationships with clients, including political figures, nonprofit organizations, and top-tier entertainers, ensuring their visions were brought to life with precision and creativity.- Spearheaded the logistics and execution of complex multi-location events, ensuring seamless coordination between multiple stakeholders, suppliers, and partners across different regions.- Developed and implemented innovative event solutions that elevated the attendee experience

As a Special Events Manager, I am responsible for planning, coordinating, and executing a variety of high-profile events that align with organizational goals and create memorable experiences for attendees. My role involves overseeing all aspects of event logistics, from conceptualization to post-event evaluation, while ensuring seamless collaboration with internal teams, vendors, and clients. I thrive in a fast-paced, dynamic environment, balancing creativity with meticulous attention to detail to deliver exceptional results.Key Responsibilities:- Lead the planning, execution, and evaluation of corporate events, conferences, galas, and other special events.- Develop and manage event budgets, ensuring cost efficiency without compromising quality.- Coordinate with vendors, suppliers, and partners to secure venues, catering, audiovisual equipment, and other event essentials.- Oversee event marketing and promotion strategies to drive attendance and engagement.- Manage event timelines and logistics to ensure smooth execution and resolve any issues that arise.- Work closely with senior leadership to ensure event objectives align with organizational goals.- Supervise and train event staff, volunteers, and other personnel involved in event execution.- Handle post-event evaluations, including feedback gathering and reporting on event outcomes.- Foster strong relationships with key stakeholders and clients to ensure high satisfaction and repeat business.

As a B2B Sales Specialist for a leading supplier of industrial metals and construction materials, I was responsible for managing client relationships and driving sales across multiple verticals, including construction, manufacturing, and infrastructure. My strong ability to understand clients’ needs, coupled with a solution-oriented approach, allowed me to consistently exceed sales targets and deliver exceptional results.- Ranked #1 nationally across 19 branches, achieving top sales performance in a competitive, fast-paced environment.- Developed and maintained relationships with key decision-makers in construction and manufacturing sectors, securing long-term contracts and repeat business.- Consistently exceeded quarterly sales quotas contributing to an increase in overall branch revenue.- Collaborated with the product team to create tailored solutions that met the specific needs of clients, increasing client retention and satisfaction.- Conducted market research to identify new opportunities and drive business development strategies, resulting in substantial growth in new client acquisitions.- Led training sessions for new sales hires, sharing best practices and sales strategies, which contributed to an increase in overall team performance.---Achievements: Ranked #1 in Gross Profit Sales Company-wide (19 branches) August 2020; Received Multiple achievement awards for Highest Invoices per month.

Experienced recruiter specializing in placing highly skilled SLP, PT, and OT professionals on both short-term and long-term travel contracts. Demonstrated expertise in sourcing, vetting, and onboarding talent to meet the unique needs of healthcare providers across diverse settings.Key Responsibilities:- Sourced and recruited qualified SLP, PT, and OT candidates for travel assignments across multiple regions- Conducted thorough screening and interviewing processes to assess candidate experience, skills, and suitability for specific assignments- Built and maintained strong relationships with healthcare facilities and travel professionals to ensure seamless placement and satisfaction- Negotiated competitive pay rates, housing options, and travel accommodations to meet both client and candidate expectations- Managed onboarding and credentialing processes to ensure compliance with state and facility-specific requirements- Monitored active assignments, providing ongoing support to both clients and candidates throughout contract terms- Utilized applicant tracking systems (ATS) to track candidate progress and streamline the hiring process

In my role as Executive Administrative Manager, I streamlined salon operations by optimizing staff scheduling, managing product inventory, and enhancing customer service protocols. By coordinating team training and handling escalated client issues with care, I helped foster a welcoming atmosphere that boosted client retention. My oversight of retail inventory ensured popular items were always in stock, directly increasing product sales. Additionally, I supported marketing efforts through social media and in-store displays, which drove foot traffic and elevated brand visibility. These efforts contributed to the salon’s growth, client loyalty, and strong reputation in the community.Key Responsibilities:- Managed daily operations of a high-volume salon, coordinating appointment schedules and overseeing staff to ensure efficient service delivery- Supervised a team of stylists, receptionists, and support staff, providing training, performance feedback, and ongoing support- Oversaw inventory management for retail products, monitoring stock levels, ordering supplies, and tracking sales to meet demand and maximize profits- Implemented customer service initiatives, handling escalated client concerns and fostering a welcoming environment to enhance client retention- Coordinated with vendors to manage product orders, negotiate pricing, and ensure timely restocking of popular items- Handled financial tasks, including daily cash reconciliation, budget tracking, and payroll processing for salon employees- Supported marketing efforts, managing social media posts, promotional events, and in-store displays to drive foot traffic and product sales- Maintained administrative records, including staff schedules, sales reports, and client databases, to support data-driven decision-making

Leadership and management of 3-person team or moreDirect sales/Sales reporting/Cash handling Conflict ResolutionTalent acquisition and training