As a founder, I blended my entrepreneurial vision with experience as a Business Management consultant. I spearheaded impactful initiatives focused on refining launch-to-market strategies, territories, and pricing for Opencontour. These efforts resulted in streamlined operations, heightened market penetration, and optimized revenue generation. Additionally, I drove international communication and policy development projects for a consulting group catering to clients in Mexico with headquarters in Canada. Through this role, I facilitated cross-border collaboration, ensured compliance, and navigated cultural sensitivities, aligning business objectives for successful outcomes. Furthermore, I leveraged my proficiency in Microsoft Office and other SaaS platforms to develop a comprehensive financial model, which was pivotal in strategic decision-making and business planning processes.

At Opencontour, a SaaS software company specializing in mine design and scheduling, I have held the positions of COO and Senior Account Manager. I managed complex SaaS sales, orchestrated global market launches, and secured significant deals with mining companies around the world. As a passionate innovator, I revamped the company's marketing and product strategy and introduced targeted LinkedIn Live Webinars that generated significant leads. I crafted internal policies, conducted market analyses, and developed strategic sales territories across North America, Central America, and LATAM. I facilitated the creation of critical policies and agreements, managed client relationships, and played a key role in the seamless transition from LLC/partnership to a fully-owned C-Corp.

I was promoted to steer Credit Corp Group’s market entry into the United States (20X larger than Australian debt buying market) as Operations Manager of Credit Corp Solutions. I worked extensively with COO and Head of Collection to chart a strategic roadmap, recruit a new team, and launch CCS. Under my leadership, within one (1) year, the operation generated 19% of Credit Corp Group’s total new revenue and grew from 0 to 100 FTEs. Credit Corp Group’s Chairman recognized “facility [for] deliver[ing] impressive operational results.” Highlights. - Scaled US Operation from 0 to 400+ FTEs. Grew Credit Corp Solutions from a newly minted, stand-alone, debt buyer in the United States, to a nationally recognized, industry respected, brand with 400+ FTEs—achieved 69% headcount growth in 2019. - Strategic Partnerships and Brand Ambassadorship. Cultivated a respected brand reputation with numerous major US credit issuers—during a period of enhanced lending regulatory scrutiny—showcasing flexible collection methodology, strong compliance controls, and sustainable practices. - Industry-Leading Efficiency and Effectiveness. Played key role in transforming firm to rank as one of most efficient, effective, and compliant US debt purchasing firms. - 200% YOY Profitability Increase. Guided Credit Corp Solutions to exceed expectations in 2019 and achieve record breaking 200%+ YOY profit growth.

Within 3 years at Credit Corp Group, I was elevated to lead its day-to-day success in Sydney. I oversaw virtually every touch point of its business to include recruiting, on-boarding, and developing team of 120+ employees, as well as administering employee policies, and conducting learning demand. Highlights. - 55% Profit Growth in First Year. Instrumental in sustaining and elevating the growth of Credit Corp Group, during first year as Operations Manager.- Risk mitigation blueprint, core skill development, and data-driven sales strategies were critical in growing Net Profit After Tax (NPAT) 55%. - KPI Administration and Goal Attainment.- Managed and evaluated KPIs across every business unit, and met and exceeded key targets in every period of involvement. - Female Leadership and Diversity. Recognized as first female leader to have been promoted by Credit Corp Group, under current executive leadership team.

In 2012, Credit Corp Group entrusted me with relocating to Manila, Philippines, for a 6-month secondment. There, I drove the success of its first offshore collections site—harmonizing local culture and new leaders with CCG’s standards of excellence. Highlights. - Scaling to 210 FTE and Expansion Blueprint. - Helped draft the playbook for expanding to and sustaining performance in international markets. Leadership Training and Best Practices. Worked extensively with and shaped recently appointed front line leaders, over 6 months, teaching them everything from rapid decision-making and effective dispute resolution.

I joined Credit Corp Group as a customer relationship manager, within twelve months I became a leader of a team performance unit (a talent development subgroup layered under Operations). There, I steered a team of 10+ professionals dedicated to maintaining finger on the pulse of organizational performance, delivering programs that improved employee competency and success, and inspiring engagement. Highlights. - Individual Learning Plan Development and Coaching. Met with 50+ employees to discuss their role, objectives, challenges. Based on findings, crafted narrowly tailored programs to methodically help them build capabilities, quickly scale learning curves, and diligently progress towards excellence. - Award-Winning Revenue Performance and Goal Achievement. Recognized by leadership team with multiple awards for revenue goal attainment (monthly, quarterly, annual). Met and exceeded targets in every period as Team Performance Manager.

I was recruited as a Contract Administrator for the Melbourne operation of one of the largest residential developers in Australia, AV Jennings. Highlights. - Full Transaction Life Cycle Coordination. Managed all aspects of transactional real estate and development for consumer based projects, including planning, site development, building permitting, customer disposition, and hand-off. -Continuous Process Improvement and Workflow Acceleration. Envisioned, designed, and implemented a workflow process that was credited with accelerating project velocity, end-to-end, from development through construction and turnkey delivery.