• Student Support and Communication: Responded promptly and effectively to student inquiries via live chat support, ensuring timely assistance with homework and studies.• Multitasking and Education Provision: Engaged with multiple students simultaneously to provide personalized education and guidance tailored to their needs.• Cross-Functional Collaboration: Collaborated cross-functionally with sales, marketing, and product teams to enhance the customer journey and drive business growth.• Content Development and Strategy: Contributed to the creation of engaging content and strategies to attract and retain more students, increasing website traffic and customer engagement.• Training and Onboarding Management: Managed the development of training materials and supervised training sessions for new recruits, facilitating a seamless onboarding process for the team.