Maria Isabel Roca Email & Phone Number

Fort Lauderdale, Florida, United States

Promoted as a key member of the leadership team accountable for overseeing all aspects of operational risk management and control for the Operations & Technology organization in XX countries throughout Latin America with XXXX employees. Emphasis on implementing and managing a consolidated controls framework for the region in areas including technology operational risk, third party risk, and cyber risk. Interface with enterprise executes up to and including the CEO. Provide leadership and… Show more Promoted as a key member of the leadership team accountable for overseeing all aspects of operational risk management and control for the Operations & Technology organization in XX countries throughout Latin America with XXXX employees. Emphasis on implementing and managing a consolidated controls framework for the region in areas including technology operational risk, third party risk, and cyber risk. Interface with enterprise executes up to and including the CEO. Provide leadership and mentoring for a staff of XXX and hold accountability for a $XX.XMM budget.Senior Leadership Accountabilities✔Establish a strategic and proactive Operations & Technology risk and governance framework leveraging global Institutional Clients Group and Citi best practices. ✔Communicate significant operational risk events to all sponsors, outlining risk profile, client impact, and remediation recommendations.✔Effectively ensure day-to-day Risk and Control effectiveness and deliver consent order commitments across the Region. ✔Drive key risk reduction initiatives aligned to reconciliations, MCA and issue management. ✔Serve as a cultural change agent who establishes and drives controls standards and risk mitigations while also embedding a continuous improvement environment into the entire region. ✔Establish and direct the application of risk policies, technology and tools, and governance processes to create enduring solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.✔Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.✔Drive the strategic direction of Operational Risk Management for the region’s Operations & Technology group.✔Identify emerging risks in the context of the current economic, regulatory, and business environment and ensure measures are taken to mitigate these risks.* continued below * Show less

* continued from above *Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬✔Led resolution to an average of XXX Operational Issues of different Risk Tier levels. ✔Recognized by Region’s Operations & Technology Head as a moral compass in all dealings across business lines and organizations.✔Central point of contact for review, analysis and establishment of remediation actions and lesson learned for more than XXX Operational and Technological Risk Events. Engaged with all areas impacted… Show more * continued from above *Select Accomplishments▬▬▬▬▬▬▬▬▬▬▬▬✔Led resolution to an average of XXX Operational Issues of different Risk Tier levels. ✔Recognized by Region’s Operations & Technology Head as a moral compass in all dealings across business lines and organizations.✔Central point of contact for review, analysis and establishment of remediation actions and lesson learned for more than XXX Operational and Technological Risk Events. Engaged with all areas impacted such as Technology, Regional CEO organization, Enterprise Operations & Technology, and functional partners ✔Key resource in all activities related to the structuring the Risk & Control/reconciliation of more than XXXX general ledger accounts/regulatory reporting (more than XXX) workstreams within the CitBanamex IPO. Fundamental work delivered to minimizing and structuring the R&C focused aspects of the (now) IPO spanning people, process, and tools.✔From a firm-citizen perspective, act a trainer in the division’s OE2 program benefitting over XXXX employees.✔Sponsor of Global Women’s Development Program within the Operations & Technology organization since 2018 achieving an average of XX graduates each year. ✔Achieved Voice of Employee results of XX%+, reaching Management Efficiency rating above XX as well for at least 3 years.✔Critical part of successful OCC regulatory examinations, exams that last ~3 weeks with XX examiners onsite. Ensured a robust plan was created to meet deliverables of over XXX information requests. ✔Kept sustainable Green Risk & Control Scorecard Metrics for the Region’s Operation & Technology, such as on time remediation of issues above XX% (L1-L3), 0 Reopens (L1-L3); % of self-identified issues versus other line of defense above XX%; MCA (Manager Control Assessment) completeness above XX%; and MCA accuracy and effectiveness above XX%.✔Instrumental in the delivery and implementation of an Incremental Standard High Value payments above thresholds. Show less

Implemented and managed a consolidated controls framework in support of Mexico Operations & Technology and its XXXX employees. Emphasis on developing comprehensive programs that minimize organizational losses and disruptions caused by human error, process failures, external events, fraud, supply chain disruptions, technology vulnerabilities, and compliance and legal risk. Provided leadership for a staff of XX and held accountability for a $XMM budget.✔Brought teams together and created… Show more Implemented and managed a consolidated controls framework in support of Mexico Operations & Technology and its XXXX employees. Emphasis on developing comprehensive programs that minimize organizational losses and disruptions caused by human error, process failures, external events, fraud, supply chain disruptions, technology vulnerabilities, and compliance and legal risk. Provided leadership for a staff of XX and held accountability for a $XMM budget.✔Brought teams together and created a consensus towards achieving a common goal by overcoming barriers and breaking down silos to find solutions. Conducted effective stakeholder management by building trusted partnerships and understanding key business needs. Clearly communicated vision and goals working tactically to progress strategies.✔In the first 6 months, led the successful closure of X MRIAs including control alignment of Manual Payments (Citi Banamex represented XX% of all manual payments in the Mexico market); EERS Review process across the area; and after hours MIFT process.✔Effectively identified, assessed, and mitigated risks to minimize their impact on the organization’s financial stability, reputation, and ability to meet its objectives.✔Established a strategic and proactive Operations & Technology risk and governance framework for Mexico leveraging global Institutional Clients Group and Citi best practices. ✔Developed a Mexico Operations & Technology controls roadmap with a focus on risk transparency, escalation and remediation. This encompassed all Mexico Institutional Clients Group operational areas as well as their respective technology organizations; the Mexico Transactional Regulatory Reporting Group, which delivers and transmits all markets transactional reports to Mexico local regulators; and Global Reconcilement Utility which provides bank cash, securities and reconciliation services. Show less

Led the innovation, integration and management of technology platforms to effectively manage risk and regulatory uncertainty in Latin America, with complete responsibility for a $XX.XMM budget. Managed a team of XX employees that designed and implemented the integration of global risk technology, managed local applications, and provided support to end-users.✔Implemented global and regional initiatives related to credit, operational and market risk technology for the corporate… Show more Led the innovation, integration and management of technology platforms to effectively manage risk and regulatory uncertainty in Latin America, with complete responsibility for a $XX.XMM budget. Managed a team of XX employees that designed and implemented the integration of global risk technology, managed local applications, and provided support to end-users.✔Implemented global and regional initiatives related to credit, operational and market risk technology for the corporate, commercial and private bank business segments.✔Served as the strategic liaison to business, operations and technology partners throughout the world.✔Provided efficient technology solutions to Risk Management, Credit Risk Management Services and front office areas by leveraging global platforms and applying best practices in accordance with strategies established by Enterprise Technology Services and Risk Architecture.✔Consistently delivered functionality and business solutions on time and within budget.✔AVP ILEAD Coach for the 2016 Program. ILEAD is a Citi program for high-performing Vice Presidents poised for advancement. Show less

Managed and coordinated all activities related to implementation, support and rollout of credit, market and operational risk solutions for XX3 countries in Latin America. Directed a team of XX employees responsible for developing, analyzing and managing technology systems and projects for XXXX users.✔Developed detailed IT work plans, schedules, project estimates, resource plans, and status reports to ensure timely completion of regional and global implementations.✔Strategically… Show more Managed and coordinated all activities related to implementation, support and rollout of credit, market and operational risk solutions for XX3 countries in Latin America. Directed a team of XX employees responsible for developing, analyzing and managing technology systems and projects for XXXX users.✔Developed detailed IT work plans, schedules, project estimates, resource plans, and status reports to ensure timely completion of regional and global implementations.✔Strategically managed relationships with infrastructure partners, key stakeholders and senior management.✔Consistently ensured the on-time delivery of high quality projects in compliance with company policies and procedures. Show less

Directed all implementation and support activities of regional projects related to fixed income products for the Treasury Business (Capital Markets) in Latin America. Managed a staff of XX.✔Strategically led the integration of Citi’s Liquidity and Interest Rate Risk application with two newly acquired banks in Central America, making it the first system integration of the three entities.✔Championed and executed the implementation of two new systems for fixed income treasury products… Show more Directed all implementation and support activities of regional projects related to fixed income products for the Treasury Business (Capital Markets) in Latin America. Managed a staff of XX.✔Strategically led the integration of Citi’s Liquidity and Interest Rate Risk application with two newly acquired banks in Central America, making it the first system integration of the three entities.✔Championed and executed the implementation of two new systems for fixed income treasury products for 100 users throughout Latin America following the full systems development life cycle of definition, design, development, validation, implementation, and post implementation.✔Effectively managed multiple related projects, maintained continuous alignment of scope in accordance with strategic business objectives and made recommendations to enhance effectiveness.✔Built credibility and established rapport with internal stakeholders at multiple levels, and worked with regional and global development, user training, user testing, and implementation teams.✔Member of the 2010 CEO Challenge SIM winning team. This challenge was part of a selective leadership program focused on grooming executives for increased leadership roles. Show less

Moved to the technology side of the organization as a Business Analyst responsible for providing support on a market risk application that allowed users in XX Latin American countries to monitor and control interest rate and liquidity risk.✔Worked collaboratively with the application development team in Singapore, and ensured interest rate and liquidity risk information was correctly identified, measured and reported on a daily basis.✔Identified and partnered with business units to… Show more Moved to the technology side of the organization as a Business Analyst responsible for providing support on a market risk application that allowed users in XX Latin American countries to monitor and control interest rate and liquidity risk.✔Worked collaboratively with the application development team in Singapore, and ensured interest rate and liquidity risk information was correctly identified, measured and reported on a daily basis.✔Identified and partnered with business units to provide solutions for the needs of internal clients and stakeholders. Gathered and documented business processes and project requirements. ✔Conducted workflow analyses and made recommendations for implementing improvements related to business processes. ✔Worked with end-users in implementing business solutions to produce high quality processes that met/exceeded expectations. Show less

Reporting to the Operations and Technology Officer, managed Branch Operations, Accounting, Loans, Trade, Global Custody Services, International and Local Cash, Treasury, and Funds Transfers for all branches in X major cities. Managed a staff of XXX and served as backup to Bolivia’s Senior Country Operations and Technology Officer.✔ Effectively managed an average of $XXXMM in operational and transactional risk per month. ✔Championed the planning, design and implementation of the… Show more Reporting to the Operations and Technology Officer, managed Branch Operations, Accounting, Loans, Trade, Global Custody Services, International and Local Cash, Treasury, and Funds Transfers for all branches in X major cities. Managed a staff of XXX and served as backup to Bolivia’s Senior Country Operations and Technology Officer.✔ Effectively managed an average of $XXXMM in operational and transactional risk per month. ✔Championed the planning, design and implementation of the installation of a new $9.5MM technology platform for Citi Bolivia. ✔Conducted an in-depth gap analysis, designed the solution, managed all testing, mapped legacy modules into the new platform, and implemented the entire product processor solution.✔Developed and implemented standard operational processes and policies, as well as effective audit and risk assessment techniques. ✔As a result of market conditions, effectively restructured the entire country’s operational area without eliminating any tasks or volume, and reduced client services and transactions time by XX%.✔Spearheaded the opening of multiple new branches.✔Received excellent scores on corporate audit and risk reviews, and recipient of nine awards for the preparation, evaluation and execution of quality and innovation projects. Show less