Maria Japson Email & Phone Number

Canada

• Manage the day to day task of posting content to Facebook, Twitter, Instagram, LinkedIn and YouTube• Create and execute the daily social content calendar• Create and edit content using Adobe Illustrator• Analyze and monitor customer sentiment using Hootsuite to identify trending topics/ conversations • Work closely with departments across the company to promote their content • Create a monthly report showcasing progress comparing MoM and YoY• Work closely with customer care team to ensure that the brand voice and messaging is consistent• Source user generated content daily to reshare• Respond to customer inquiries and comments• Create posts for all media advisories and press releases• Manage paid social for boosted and targeted posts• Ensure that crucial service related information is posted in a timely manner• Spearheaded an engaging video story-telling series called Ferry Fans• Created and executed a photo contest called #FerryHair

Vancouver, Canada Area

• Created the social media strategy & goals every year which aligned with the company goals• Focused on the day to day work which includes scheduling and metric monitoring• Responsible for ensuring that the social media revenue target is hit each quarter • Brainstormed and created social specific creative working with the creative & content team• Sharing progress via a weekly report & monthly report using platform insights & Google Analytics• Focused on the success of organic social growth – acquired fans, engagement, traffic & revenue• Worked closely with other channels to create social specific campaigns to grow our database• Assist with community activations for social content ie. Instagram stories, Facebook Live• Attend campaign photo-shoots to curate live behind the scenes/sneak peek content

Vancouver, Canada Area

• Responsible for all content posted on our social channels• Wrote & created blog posts for the company blog theLOOK regarding fashion, health & adviceo Created a weekly series called Staff Spotlight which highlighted members of our staff & their glasses style• Assisted with the first run of our Influencer/Ambassador program by reaching out to customers using our hashtagso Built and maintained influencer/ambassador relationships through email & surprise and delights• Attended company sponsored events as a representative of Clearly & to capture social content

Vancouver, Canada Area

• Focused on responding to all customer inquiries on our social channels within a timely manner• Assisted customers via social media through email & phone• Found surprise & delight opportunities within our social audience to grow brand love• Created posts and tweets for Facebook & Twitter

Vancouver, Canada Area

• Analyzed the credit risk on specific pay-later orders to prevent fraud• Successful at analyzing through a minimum of 100 orders a day

Vancouver, Canada Area

• Focused at answering phone inquiries • Excelled at responding to customer inquiry emails • Assisted the finance team with refunds and order adjustments • Reception relief during lunch and breaks