Maria Jose V. Email and Phone Number

Hey, I'm Maria Jose!👋I have a passion for enhancing customer experiences in the backend and optimizing operational processes. I have extensive experience in driving operational excellence and contributing to business growth. Throughout my career, nothing has energized me more than advocating for customers by implementing clear processes and transforming a product that surpasses customer's expectations.Some of my career highlights include:✨Leading quality assurance procedures and process improvement projects to ensure customer satisfaction with timely payments as a Business Operations Associate at Tally, helping people be less stressed financially 💳✨Collaborating with Customer Success Operations teams to resolve account issues and implement solutions to improve customer experience and product 💪✨ Demonstrating strong communication and problem-solving skills during my internship at Kiva by educating borrowers about the loan process and being with them every step of the way of their loan journey, pitching recommendations to improve borrower experience and creating a product that they rave about 🌱Outside of work, you will find me hiking the famous trails of LA or at fleamarkets buying local secondhand goods ☀️If you'd like to get in touch feel free to reach out to me through LinkedIn or you can email me at vallejo9729@gmail.com. Let's connect and explore opportunities for collaboration!𝗔𝗿𝗲𝗮𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:Operations | Communication | Process Improvement |Project Management | Business Operations | Business Strategy | Scaling Startups | Customer-centric | Collaboration | Time Management | Problem Solving | Impact-Driven