Maria João Santos

Maria João Santos Email and Phone Number

Director, Global Business Services @ Organon Portugal
Lisbon, Portugal
Maria João Santos's Location
Lisbon, Lisbon, Portugal, Portugal
Maria João Santos's Contact Details

Maria João Santos work email

Maria João Santos personal email

n/a
About Maria João Santos

Professional activity mainly developed in telecommunications, health care and insurance in the following areas:- BPO Operations. Main responsibilities:

Maria João Santos's Current Company Details
Organon Portugal

Organon Portugal

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Director, Global Business Services
Lisbon, Portugal
Employees:
479
Maria João Santos Work Experience Details
  • Organon Portugal
    Director, Global Business Services
    Organon Portugal
    Lisbon, Portugal
    View
  • Organon Portugal
    Director, Global Business Services
    Organon Portugal Feb 2022 - Present
    Lisbon, Portugal
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  • Philips
    Health Systems Site Lead
    Philips Aug 2020 - Feb 2022
    Remote
    Responsible for 3 sites located across Europe to support Health Systems Customers. - Markets covered: EMEA, APAC and META- Manage Service Level Agreements and all contractual obligations with third parties- Manage the Customer Experience within the different sites and identify improvement needs- Manage process standardization in terms of local markets vs global Philips procedures - Central point of contact between Call Center 3rd parties providers and Philips
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  • Philips
    Lisbon Site Manager
    Philips Sep 2017 - Aug 2020
    Responsible for the services delivered in the Lisbon CC:- Markets supported in the Contact Center (CC) : Dutch, France and Iberia;- Manage 3rd party contract- Point of contact for each of the countries supported by the Lisbon site;- Responsible that central processes are implemented locally in the Lisbon CC within the quality and efficiency agreed.
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  • Arvato Bertelsmann
    Service Delivery Manager
    Arvato Bertelsmann Mar 2015 - Sep 2017
    Service Delivery Manager of a Microsoft Contact Center:• Markets supported in the Contact Center: Brazilian, German, Dutch and Nordics;• Team of 300 people including supervisors, quality manager and operations managers;• Point of contact for service delivery from Lisbon site
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  • Accenture Portugal
    Bpo Director
    Accenture Portugal 2008 - 2015
    Lisbon Area, Portugal
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  • Accenture Portugal
    Senior Consultant At The Business Process Outsourcing (Bpo) Unit
    Accenture Portugal 2001 - 2008
    Lisbon Area, Portugal
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  • Accenture Portugal
    Senior Consultant
    Accenture Portugal 1999 - 2001
    Lisbon Area, Portugal
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  • Accenture Portugal
    Consultant
    Accenture Portugal 1997 - 1999
    Lisbon Area, Portugal
    View

Maria João Santos Skills

Management Consulting Outsourcing Business Management Team Management Consultancy Business Process Improvement Business Process Design Business Process Excellence Bpo Shared Services Implementation Bpo Set Up And Mobilization Business Analysis Business Strategy Business Process Consulting Project Management Team Leadership Pmo Shared Services It Strategy Management Crm Business Intelligence Requirements Analysis Telecommunications Change Management Solution Architecture Service Delivery

Maria João Santos Education Details

  • Faculdade Economia - Universidade Nova De Lisboa
    Faculdade Economia - Universidade Nova De Lisboa
    Economics
  • Cocite
    Cocite
    Information Technology And Systems Management

Frequently Asked Questions about Maria João Santos

What company does Maria João Santos work for?

Maria João Santos works for Organon Portugal

What is Maria João Santos's role at the current company?

Maria João Santos's current role is Director, Global Business Services.

What is Maria João Santos's email address?

Maria João Santos's email address is ma****@****ure.com

What schools did Maria João Santos attend?

Maria João Santos attended Faculdade Economia - Universidade Nova De Lisboa, Cocite.

What skills is Maria João Santos known for?

Maria João Santos has skills like Management Consulting, Outsourcing, Business Management, Team Management, Consultancy, Business Process Improvement, Business Process Design, Business Process Excellence, Bpo, Shared Services Implementation, Bpo Set Up And Mobilization, Business Analysis.

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