Overall responsibility for claim management. Leadership of a team to coordinate return to work this included interviewing workers and employers, meeting with service providers, soliciting advice from medical advisors, as well as determining eligibility and funding for treatment programs.Outstanding communication (written and verbal), strong interpersonal skills and organizational abilities. Synthesise of policy and procedure in a timely and astute manner.

Planning, instructing and presenting to a diverse audience. Ability to work under pressure. Time management skills in order to deliver content and assess learning. Demonstrated adaptability while transition to online learning during pandemic.

Governors work with the headteacher and senior leadership team to drive the strategic development of the school and raise standards of achievement. Duties include setting the school's vision, aims and objectives, approving the school budget and appointing the headteacher.

Worked with a local charity to develop and deliver nutritional, lifestyle and career advice. Assisted with bid applications and presentations.

HLS is a social enterprise aimed at increasing activity and overall health through sustainable solutions. This role motivated me to return to work as I thoroughly enjoyed the rush of the bid/tender process. After volunteering for several months, I was asked to assist with a bid. We stripped it down, refocussed on the client's needs, and made it visual and common sense. HLS was instrumental in securing a large amount of funding for a disadvantaged area. Also, volunteered as an assistant to their group sessions on a course helping people move closer to returning to work. This involved liaising with the counselling psychologist, leading small groups, and mock interviews. Another activity involved working with a small team to arrange a Christmas fair for an underprivileged neighbourhood. Funding was minimal and creating a festive and interactive event was challenging and rewarding.

Part of the senior management teams tasked with defining and implementing overall company strategies. These were far reaching: business wide, tremendous physical area and across a range of business groups . Direct responsibility for a team of 4 and 100+ clients. The roles required project management, techincal testing, forecasting, sales pipeline and account management.About zanoxZANOX.de AG is a global market leader in performance-based online marketing, and has established a strong presence in all core markets around the world. Affiliate programmes provide companies with global solutions for effective marketing of their products and services on the internet. More than 2000 advertisers worldwide place their trust in zanox Affiliate Marketing and benefit from its local support. zanox Web Services serve top companies in all industries in the monetisation of new internet and mobile applications. zanox places great importance to the quality of its global publisher network which it guarantees by means of best personal service from industry experts, as well as by swift and transparent remuneration. The zanox ‘open company’ philosophy is filled with life on a daily basis through, among others, numerous blogs, the zanox Wiki, and the open API. In addition, the GAP Campus, founded in zanox's Berlin headquarters in 2008, serves as an international meeting point for developers and the web community. zanox is owned by Axel Springer AG, with a shareholding of 52.5 percent, and by PubliGroupe with 47.5 percent. Axel Springer AG is Germany’s largest newspaper publisher and third-largest magazine publisher, as well as one of Europe’s leading media companies. PubliGroupe AG is a leading independent and internationally-active marketing, sales and services group for media and advertisers, and supports these in implementation of their communication and media strategies by delivering marketing and technology services.

Managed & optimised key accounts in a variety of verticals from retail to travel. • Monitoring the performance of programmes and proactively developing strategies to achieve growth and meet client KPIs.• Tailored strategy key clients and their affiliates• Managing relationships between advertisers and publishers.•rForecasting and budgeting to ensure clients are working to a positive ROI.• Analysing promotional campaigns to understand the impact and incrementality of promotions.• Attending relevant client and networking events to enhance client relationship development. • Preparing and delivering monthly, quarterly and annual business reviews to clients and international team.

Managed, coordinated and rolled out various projects regarding credit checking whilst eliminating constraints that occurred during the project life cycle. Agreed feasibility and negotiated project time scales and deadlines whilst ensuring adherence to project plans with internal and external partners. Monitoring, measued and reviewed project progress against project plans. Participated in weekly and monthly meeting on project progress, delivery of projects, testing requirements of project (development testing and User Acceptance Testing), risks and issues of projects. Presented changes for projects in the weekly change meeting to ensure approval was received.

You take pride in supporting your team.You listen. Ask questions. Look for solutions.You know everyone you manage is going to be different, and that’s great, as team diversity is key.You work with your team. You explain complex things in simple ways. You give them the freedom to do their job well.You know a platinum-level sales service is the only kind of sales service your customer deserves. You know a platinum-level sales team is what you desire to have. And you will.You work with staff to put a tricky call behind him and move onto the next.You praise staff in front of the team, as you know her confidence will get a real boost by that.You nominate Elaine for an individual monthly award, as you know she deserves it.You teach, but you also learn. You grow. You excel.You make friends. You make an effort. You make a difference.You know what the brand means to its customers.You rely on your team. You know they can rely on you.You push yourself to progress. You work hard. You’re motivated.

Inbound mail and email regarding account inquiries or complaints. The management of the team required understanding of Carphone warehouse products and systems, the client issue, options for resolution, accurate communication of key information and resolutions being completed.

The main role was to ensure a successful rollout of 911 services across two provinces. The project had immense human impact as when a 911 call is made it must be routed to the appropriate emergency services- the wrong location could cost lives. Often the "as the crow flies" is not the most accessible in remote communities. The project had stalled as the engineers were struggling to elicit details from police and fire chiefs across the two large areas. My role was to arrange these meetings with decision-makers and ensure bordering communities agreed on who would take the call. This had budgetary consequences for these departments and the intensity of these discussions could take mediating. When I wasn't working on this project I assisted with marketing materials, ad agencies, arranging the parade and other local events.