• Performing a wide range of tests (Unit, Integration, E2E, Ad hoc, Functional, Visual & Regression) on the open-source product of TMF, Open mSupply• Creating, writing and maintaining test cases used by the wider QA team

Exhibit Group is a New Zealand owned and operated business with over 30 years' experience servicing the exhibition, events and trade display industries nationwide.My key responsibilities: • Coordinated delivery of event gear for 66 clients, including big names like BNZ and KiwiBank, for nationwide events such as Fieldays, Home & Garden Shows, local exhibitions, and corporate events.• Managed team travel logistics, including booking accommodations and flights for the event… Show more Exhibit Group is a New Zealand owned and operated business with over 30 years' experience servicing the exhibition, events and trade display industries nationwide.My key responsibilities: • Coordinated delivery of event gear for 66 clients, including big names like BNZ and KiwiBank, for nationwide events such as Fieldays, Home & Garden Shows, local exhibitions, and corporate events.• Managed team travel logistics, including booking accommodations and flights for the event setup, while also owning audits of the gear and reporting on product damage, as well as addressing client queries via phone and email.• Demonstrated the ability to think critically and quickly resolve issues related to courier and delivery challenges, ensuring successful execution of events and customer satisfaction. Show less

Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard. My key responsibilities: • Managed and resolved a high volume of customer inquiries through various communication channels, including phone calls, emails, and multiple simultaneous support chats, while providing exceptional service that resulted in positive customer feedback and satisfaction.• Demonstrated expert knowledge of the… Show more Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard. My key responsibilities: • Managed and resolved a high volume of customer inquiries through various communication channels, including phone calls, emails, and multiple simultaneous support chats, while providing exceptional service that resulted in positive customer feedback and satisfaction.• Demonstrated expert knowledge of the Shopify platform to help merchants build and optimise their online stores, increase sales and revenue, and effectively advertise their businesses online.• Contributed to the success of the company by identifying, documenting, and reporting any technical issues or bugs, as well as by being an active member of the Employee Resource Group supporting fellow employees, including people of colour, LGBTQ+ folks, and others who needed a safe space to voice their concerns or seek advice. Show less

Digitalise was a New Zealand-based startup that provided digital solutions for restaurants, cafes, and markets to enhance their digital presence and offer streamlined order-management software.My key responsibilities:• Spearheaded the development and deployment of custom websites & integrated order delivery software for globally recognised brands including Starbucks NZ and Burger King NZ, as well as numerous small take-out chains across Australia & Hong Kong. • Provided 24/7… Show more Digitalise was a New Zealand-based startup that provided digital solutions for restaurants, cafes, and markets to enhance their digital presence and offer streamlined order-management software.My key responsibilities:• Spearheaded the development and deployment of custom websites & integrated order delivery software for globally recognised brands including Starbucks NZ and Burger King NZ, as well as numerous small take-out chains across Australia & Hong Kong. • Provided 24/7 post-deployment technical support to clients, overseeing enhancement requests, troubleshooting issues and delivering on-demand custom solutions.• Streamlined the creation of a comprehensive Knowledge Base of how-tos and FAQs, providing clients with an easy-to-access resource for navigating our software and ensuring a seamless user experience. Show less

Wittner Shoes is an Australian footwear brand with over 100 years of history, dedicated to providing quality and stylish leather shoes to customers. My key responsibilities: • Demonstrated exceptional customer service by providing expert advice on a diverse range of shoes, utilising extensive knowledge of materials, fits, and heel heights to recommend the best product to suit customer needs.• Responsible for maintaining visual merchandising standards, creating attractive… Show more Wittner Shoes is an Australian footwear brand with over 100 years of history, dedicated to providing quality and stylish leather shoes to customers. My key responsibilities: • Demonstrated exceptional customer service by providing expert advice on a diverse range of shoes, utilising extensive knowledge of materials, fits, and heel heights to recommend the best product to suit customer needs.• Responsible for maintaining visual merchandising standards, creating attractive displays to showcase products in the store, and increasing sales through effective product placement.• Consistently met and exceeded daily sales targets and KPIs by delivering outstanding customer service and actively promoting additional products to customers. Show less

Kambr helps low-cost airlines increase revenue, grow margins, and capture market share through improved revenue management and total offer optimisation.My key responsibilities: • Developed and executed weekly social media content using Adobe Products and various scheduling assistants, resulting in increased brand awareness and engagement.• Conducted in-depth research on social media trends, popular strategies, and consumer behaviours to optimise digital campaigns and enhance… Show more Kambr helps low-cost airlines increase revenue, grow margins, and capture market share through improved revenue management and total offer optimisation.My key responsibilities: • Developed and executed weekly social media content using Adobe Products and various scheduling assistants, resulting in increased brand awareness and engagement.• Conducted in-depth research on social media trends, popular strategies, and consumer behaviours to optimise digital campaigns and enhance the user experience.• While working completely remotely and independently, I effectively managed multiple projects and met tight deadlines, demonstrating strong communication and time management skills. Show less

Kathmandu provides a comprehensive collection of high-quality outdoor clothing, footwear, accessories, and gear for men, women, and children, catering to a wide range of outdoor activities and adventures.My key responsibilities: • Achieved daily team KPIs, effectively approaching customers and successfully selling add-ons to meet sales targets.• Demonstrated extensive knowledge of camping gear and equipment, providing expert advice and recommendations to customers to help… Show more Kathmandu provides a comprehensive collection of high-quality outdoor clothing, footwear, accessories, and gear for men, women, and children, catering to a wide range of outdoor activities and adventures.My key responsibilities: • Achieved daily team KPIs, effectively approaching customers and successfully selling add-ons to meet sales targets.• Demonstrated extensive knowledge of camping gear and equipment, providing expert advice and recommendations to customers to help them select the right product based on their needs.• Managed a busy schedule and high flow of customers while working at a central store on Queen Street, maintaining a positive and professional demeanour to provide excellent customer service. Show less

CityFitness provides premium gym experiences and amenities to its members, with a focus on improving their overall health and wellness, achieving their fitness goals, and offering state-of-the-art equipment, expert trainers, and a range of programs and classes to suit their needs.My key responsibilities: • Oversaw membership management and provided guidance on pricing and gym facilities. • Maintained a clean and organised gym environment to ensure a positive customer… Show more CityFitness provides premium gym experiences and amenities to its members, with a focus on improving their overall health and wellness, achieving their fitness goals, and offering state-of-the-art equipment, expert trainers, and a range of programs and classes to suit their needs.My key responsibilities: • Oversaw membership management and provided guidance on pricing and gym facilities. • Maintained a clean and organised gym environment to ensure a positive customer experience.• Demonstrated exceptional customer service skills while managing a high volume of phone and email inquiries, establishing positive relationships with clients. Show less