Maria Kontou Email & Phone Number

Athens, Attiki, Greece

Athens, Attiki, Greece

• Responsible for efficiency stream projects related to Customer Service, Sales, and Business Operations executed with Agile methodology• Manage quality and consistency of data, generate reports/dashboards/workflows to support organization initiatives• Facilitate meetings with product owners to prioritize backlog and define business value according to CRM strategy• Participate in Vendor Management Process

• Lead BA in projects related with the implementation of Front-End Systems for Customers and Agents.• Contribute to project/capacity plans.• Collaborate with the Project Managers and the Key Business Users by conducting impact analysis for the proposed changes.• Control Scope and Change Requests.• Train all departments inside and outside of the organization (Agents/Brokers).• Participate in Procurement Management Process.

Athens

• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.• Analyze and model the business requirements related to Operational, Compliance, Security and Digital Transformation projects with expertise in P&C Claims.• Translate stakeholder requirements into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.• Conduct different levels of testing including functional, regression, user acceptance, integration and performance to verify the stakeholder’s needs are met.

Participation in the development, implementation and maintenance of the IT system of AXA (former Αlpha Insurance S.A) (Αlice) using ABAP/4 at SAP R/3 leading the module of Reinsurance and Reporting.Participation in the strategic projects of AXA (Alpha Bank Webmed, new Axa products)

Master'S Degree, Compurer Based Information System

Bachelor'S Degree, Economics

Green Belt Certification