Maria Kostaras Email & Phone Number

I am a strategic and people-focused leader with a passion for efficiency, improved processes, and guest experience. With over 15 years of leading teams, I have taken pride in being an extremely driven and results-oriented individual who is naturally confident in my work and is able to motivate my team with kindness, energy, and empathy. Over the last 8 years, I have become an expert in Social Media and Content Strategy, Channel Management for large brands and start-ups, and Paid and Organic Digital Marketing. I have also led a Contact Centre to become a Digital-First Customer Experience and implemented Chatbot, Live Chat, and a Unified CXM platform. My top skills include;* Customer engagement and community management * Brand and executive Social Media* Internal, external, and B2B communications* Crisis and issues management * Content strategy and production* Process guidelines, continuous improvement, and team optimization* Workforce management and analytics* Reporting and data analytics* Aviation operations * Photography, design, and content idea-making ;)