Maria Wallace Email & Phone Number

Akron, Ohio, United States

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Managed all Operations related tasks for multiple department projects. Responsible for successful management of all Akron and Dallas store merchandise launches, the supervision of a 5-8-member team and reporting and presenting project results. Collaborated cross departmentally and with multiple levels of leadership.• Managed multiple priorities for a myriad of Operations projects including managing risk, testing, problem resolution, monitoring and presenting results after project completion.• Provided oversight of new and existing Field Operations technologies and integration, supervised deployment initiatives, suggested improvements and orchestrated day-to-day tactical administration of department systems.• Executed high level communication skills to relay performance metrics, analysis and status updates while troubleshooting and utilizing conflict management tactics.• Collaborated with variety of management, stakeholders, executives and departments to reach and exceed company goals while consistently executing high standards of customer service. • Developed and evaluated systems training functions and materials including creation, maintenance, and forecasting.• Contributed to the department and teams’ goals of operational excellence, assisted in initiative rollouts, implemented improvements, tracking efficiencies, researched and streamlined operational processes and ensured best practices were followed.• Performed hiring and training of new team members, instilled enthusiasm and led, mentored and built dedicated relationships with team of 5-8 direct reports.

Akron, Ohio

• Managed on average 230 Akron merchandise launches annually requiring facilitation of all communication and timing with multiple Support Center departments.• Provided launch direction and guidance to Marketing and Visual Merchandising departments.• Developed and published all launches in the corporate-based Performance Matrix.• Produced and oversaw all product information and training documents related to merchandise launches.• Assisted with creation and development of the new launch process.• Supported Operations Administration and corporate initiatives as well as the management projects/plans.

Cleveland/Akron, Ohio Area

• Negotiated deadlines and necessity of content of communications, maintained system updates, worked with Information Technology department on system changes and problem resolution.• Performed systems testing and training while tracking results.• Created, analyzed, and reported on data received from the corporate-based Performance Matrix.• Assisted in development of communications portal and in the integration of posting communications on the corporate website.• Trained the Dallas-based Communications Analyst on functionality of the role and taught best practices and procedures.• Researched, proofread, and edited all communications published to the corporate-based Performance Matrix to ensure 100% accuracy.

Cleveland/Akron, Ohio Area

• Provided communications training and counseling to all levels of management.• Managed multiple projects in an extremely fast-paced environment while consistently meeting deadlines.• Researched, reviewed and revised documents for comprehension, accuracy, grammar, and punctuation.• Executed professional and sharpened oral and written communication skills.• Developed and maintained all materials for all corporate and field training and sales manuals.

Cleveland/Akron, Ohio Area

• Forecasted trends, assisted with logistics, balanced inventory levels and analyzed monthly sales/in-stock percentages.• Maintained successful relationships with outside vendors.• Ordered, measured, tracked, and distributed merchandise.• Assisted Buyers in proving statistics and problem solving for presentations.