Maria Larson Email & Phone Number

Support client projects to analyze, research, document, communicate, design and implement solutions that are consultative or technical in nature that provide improvements to the client’s business processes and information technology. Participate in learning and development essential to competence and continued professional growth guided by my performance coach.

Eau Claire, Wisconsin, United States

Provide technical support to clients via phone, e-mail, or client support portal. Resolve incidents using established guidelines and procedures with assistance from experienced engineers as needed and escalate incidents to second-tier support or to consultants as needed. Document troubleshooting steps and current incident status in our case management system. Identify, communicate, and mitigate risks identified through the support process. Keep clients, consultants, and other interested parties informed regarding status of incidents. Maintain and update technical notices and knowledgebase articles to enhance future support.

Interacted and learned from colleagues. Provided first-tier support to Wipfli clients on a broad range of technologies. Escalated support cases to Tier 2 engineers. Resolved incidents using established guidelines and documented new procedures. Identified and communicated to mitigate risks in our case management system. Passionately drove high levels of client satisfaction.

Eau Claire, Wisconsin, United States

Assisted in the preparation of tax returns, communicated with senior staff, sorted and organized documents necessary for tax returns to increase efficiency. Used company operating systems to create and file records.

Eau Claire, Wisconsin, United States

Responsible for working directly with customers. Handle customer complaints and provide alternative solutions to ensure resolution of complaints. Use sales computer technology to maintain customer records and orders.

Gaylord, Minnesota, United States

Youth Development Interns coordinate and supervise programs designed to help adolescents discover personal interests and abilities.

Belle Plaine, Minnesota, United States

Direct Support Professionals help patients with daily activities, doctors appointments, cooking, errands, cleaning, and bathing. The position was related to the overall care of individuals with developmental disabilities.