• Assist the Information Technology Director in the planning, organizing, and controlling of all aspects of the department operation, including installation, selection and deployment of new hardware and software systems; equipment maintenance, and infrastructure monitoring• Establish operational priorities, develop work schedules and review assignments for PC Support Team in the support for network systems for 36 sites in the state of Florida in the installation, configuration, maintenance and support of hardware, software, and warmware for desktops, laptops, peripherals, and videoconferencing systems• Provide technical project supervision, reviews outcomes and evaluates staff performance• Maintain comprehensive inventories of all data center equipment• Collaborate and communicate with co-workers, users and upper management to increase efficiency and enhance team’s time management

• Provided customer service and technical support for the installation, configuration, maintenance and support of hardware, software, and warmware for desktops, laptops, peripherals, and videoconferencing systems to students, faculty and other end users• Wrote knowledge-based items to communicate changes in IT operations to users

New Jersey Schools Construction Corporation- $830M Schools Construction Program, Jacobs Engineering provided program management for Paterson, NJ schools, including health and safety projects, new construction, repairs and renovations. Key Accomplishments:• Ensured the integrity of the project budget through approved scope changes, fiscal changes and contingency reallocations• Verified architect and contractors’ invoices and their correct retainage, coding and allocations• Issued project cost reports including monthly and quarterly reports, which forecasted costs and variances to the client• Developed and participated in presentations for mayor, school board and other local officials• Developed project specific training manuals• Conducted in-house document and conformity training