Marialba Pandolfini Email & Phone Number

Lecce, It

Lecce

I turned an idea into a business and I’m responsible for every single decision that is made within my company.

Lecce, Apulia, Italy

I personally create frameworks of transformative travel experiences based on bespoke insider journeys tailor-made for leisure and business clients.

Lecce, Apulia, Italy

I help top travel agents all over the world, working with luxury network communities such as Virtuoso, Traveller Made, Luxury Travel Advisor and many more, to customise a holiday in Puglia for their leisure and corporate clients by providing in-depth insights into every aspect of Puglia.

Lecce, Apulia, Italy

I often attend luxury trade conventions to promote Tourango, not only to identify new opportunities and make contact with potential future clients but also to build and maintain good relationships with regulars clients.

Italy

A member since 2013, in 2018 I became the Puglia Business Ambassador, a Mentor & a Coach for “Startup Turismo” the Italian Tourism Startup Association, a non-profit organisation which brings together the best digital travel startups in Italy. Our main services include: Networking, Fundraising, Business Development, Professional Training, Mentorships, Coaching and the list goes on.Curious? Become a member today! https://www.startup-turismo.it/

After spending more than a decade gaining experience in the travel industry, I started to share my personal set of skills, knowledge, and experiences with others as a trainer & speaker.TRAINERAs an Expert Travel Designer, I’ve created a theoretical and practical workshop, “The Transformative Experience Designer Lab”, which explores how to switch up an idea, a passion, a vocation or an activity into a creative and transformative travel experience to sell. The focus of the Lab is on experiential travel and goes in-depth into concept ideation, design, storytelling, communication, marketing, and sales. ----> WHO IS THE LAB FOR <---I give tailor-made labs to many different private and public stakeholders such as Tour Operators, Travel Agents, professional tourism experts (craftsmen, designers, talented people, guides, tour leaders, local producers), hoteliers, entrepreneurs and public entities such as Universities, Schools, the Destination Management Organization (DMO), the Italian Chambers of Commerce, and the list goes on. ----> MAIN COMPANIES I HAVE WORKED WITH <---• University of Salento - Destination Marketing and Management Course - An online workshop to understand future trends in tourism: the end of experiential travel and the rise of transformative travel. • Destination Makers https://destination-makers.com/ (ITS Turismo Puglia - AIGAE " National programme on environmental excursion - Mirabilia"People Change Destinations" - Distretto Produttivo Puglia Creativa)• Confcommercio Lecce “Esperto in Avvio e Gestione B&B” - Expert in B&B creation and management. • Programma e Sviluppo “Progettazione itinerari di viaggio esperienziali" - Experiential travel itineraries and packaging ” SPEAKER As Founder and CEO at Tourango, I'm often a speaker/guest at travel and tourism conferences and events, as an example of a best practice business in tourism and destination management, inspiring people to start and run their own tourism business.

As a travel consultant, I help travel companies to reach their business goals and add value to their business model by helping them to promote improvement in various areas including:• Company development strategy• Product development strategy • Supplier negotiations• Marketing strategy• Sales strategy• Customer experience strategyI consult with different private and public stakeholders including Tour Operators, Travel Agents, hoteliers, entrepreneurs, the Destination Management Organization (DMO) and so on.

Lecce Area, Italy

Daily management of the Tourist Information Centre in the city of Lecce to promote and supply information to both visitors and residents about local and regional attractions, accommodation, transport, amenities and events.

Lecce, Apulia, Italy

TRAVEL PLANNERI managed leisure travel packages in Puglia, both individual and group, helping clients make the best decisions about travel arrangements by:• Providing general and specific advice about different travel destinations• Drawing up complicated travel itineraries and ensuring that all the needs of the customers were met• Making arrangements for transport, accommodation, tours, and activities coordinating the reservation, confirmation and payment of travel arrangements on behalf of clientsassisting the clients pre, during and post-experience.CONGRESS ORGANIZERI managed the organization of important events, from start to finish, as well as being present at the event in order to deal with any potential issues. I mainly focused on facilitating the smooth running of conferences, conventions and other business events.

Londra, Regno Unito

I was responsible for everything that occurred during my shift. This included: cash control, maintaining great customer interaction, presenting a perfect image to the highest standard requested, food management, organising, planning, and prioritising work communication with supervisors.

Bachelor'S Degree, Tourism Economy

Graduation thesis on Economics and Management of Tourism Enterprises Title of thesis: The European Community initiative L.E.A.D.E.R. rural.

Technical Director Of Travel Agency

High School Diploma, Technical And Business