Marialejandra Castro Email & Phone Number

United States

Miami, Florida, Estados Unidos

• Responsible to provide Ybera’s hair products educational workshops throughout the United States for professional and customer use.
• Provided master classes based on educating cosmetologists about the use, benefits, recommendations of each brand's product.
• Performed 10-hour education events and had between 50-100 participants per event.
• In charge of coordinating educational events for more than 100 people.
• Provide daily customer service with nationwide distributors, beauty salons and cosmetologists.
• Resolve complaints and prevent additional issues by improving processes.

• Answered incoming calls and asked appropriate questions while listening actively to identify specific questions or issues and documented required information in computer systems.
• Made more than 100 outbound calls daily to members to follow up on questions or to current members to review current or new products and services.
• Responsible for field and phone sales for all life and health products, policy quoting, issue, and customer service.

• Responsible for daily restaurant’s operation, logistics, staff, inventory, ordering, maintaining food handling compliance, some menu design & the overall organizing.
• Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen.
• Responsible for ensuring consistent high quality of food preparation and service.
• Estimated food needs, place orders with distributors and schedule the delivery of supplies & food.
• Provided direction to employees regarding operational and procedural issues.
• Assisted with interviews, hiring, development and termination of employees.

• Responsible for the daily agenda of activities and meetings, purchases and returns, email management, travel management and reservations.
• Oversaw payroll for 14 employees and managed their schedules.
• In charge of purchasing merchandise for one of their businesses.
• In charge of typing, formatting, and editing reports, documents, and presentations.
• Entered data, maintaining databases, and keeping records.