Maria Elder Email & Phone Number

Account management, liaising with clients to ensure credit reports were updated and accurate; developed close relationships with customers due to interpersonal communication skills.Conducted business development, applying sales and networking abilities to foster partnerships with associations that drove acquisition of new business.Saved relationships with dissatisfied clients, comprehensively explaining the benefits of remaining with Profit Guard through data-based insights to secure account retention and boost trust.Applied project management abilities to organize events, ensuring that booth delivery to trade shows was on time and organizing logistics for all attendees.Coordinated and led webinars for customers, applying public speaking and communication acumen to deliver presentations that conveyed information regarding services in a clear manner.

Greater New York City Area

• Recruited to manage high-value accounts, leveraging B2B relationship skills to acquire new clientele and secure client retention.• Directed conference and circulation sales for Bond Buyer and American Banker publications.• Promoted additional products, including research reports and workshops, to expand business.• Identified prospect needs to provide customized solutions by re-targeting products and services.• Conducted market and client research, leveraging social media platforms to determine client history, conduct competitor analysis, and craft marketing strategies to optimize sales.• Coordinated banking and technology conferences to showcase publications and feature additional products and services to networks of executive leadership.• Collaborated on a team comprised of lead qualifying representatives, account managers, account leads, the VP of Content & Strategy, and the Director of Marketing, directly reporting to the VP of the Mortgage Group to plan conferences and perform sales forecasting.• Charged with mitigating violation issues with clients, identifying problematic accounts and enforcing company regulations to verify compliance and increase revenue streams.

Greater New York City Area

• Oversaw a portfolio of client accounts, pursuing prospects and utilizing B2B sales strategies to generate additional revenue and expand market share.• Educated prospects and customers in company services utilizing extensive product knowledge.

Livonia, Mi

• Resolved customer technical and service issues, leveraging B2C relationship skills to provide exceptional service and ensure satisfaction.• Promoted upgraded services to existing clients while attaining new residential and commercial accounts to increase revenue.• Received numerous awards for sales performance and customer satisfaction.

Farmington Hills, Mi

• Acquired new residential and commercial accounts by directing outbound sales calls, making outbound calls daily and meeting sales goals month-over-month (MOM).• Generated monthly revenue and secured contracts each month.• Developed and implemented a new strategy for determining target segments and increasing revenue in existing accounts by analyzing current service structure and leveraging data to target clients.• Supported product launches by promoting faster internet speeds and digital phone services to current customers, utilizing product knowledge to generate sales.• Maintained a client relationship management (CRM) database to track sales leads and current clients.• Reviewed customer data to create marketing plans.

Novi, Mi & Livonia, Mi

• Managed training and scheduling for retail sales associates, educating team in job duties, sales strategies, and prospecting.• Directed sales personnel, conducting performance reviews and providing individual feedback as necessary to improve productivity and performance.• Oversaw product placement, leveraging marketing knowledge to create appealing visual presentations and promote new products.• Acquired commercial leads for direct sales representatives by utilizing B2B relationship skills.• Ranked as the Top Producer among retail sales locations for performance.

Farmington Hills, Mi

Trained staff for Farmington Hills, MI location and opening of new location in Grand Rapids, MI. Responsible for bar inventory management and product ordering.Served tables.

Bachelor’S Degree, Psychology

Minor - Sociology Minor - Women's Sudies

Master Of Clinical Mental Health Counseling

Activities and Societies: Chi Sigma Iota International Honors Society