María Lozoya Email & Phone Number

County Dublin, Ireland

- Account Maintenance:Maintain client portfolios and accounts.Generate performance dashboards and analyze client campaigns.Provide valuable insights for the optimization of client accounts.- Customer Retention:Generate client data and identify customer needs.- Product Promotion & Business Performance:Ensure the resolution of business problems to improve client satisfaction.- Support to Account Executives & Sales Teams:Build stable connections with existing clients.- Stakeholder Collaboration & Communication:Facilitate smooth collaboration between external and internal key stakeholders.Ensure effective communication and provide satisfactory feedback to all parties involved.

Dublin, County Dublin, Ireland

- Twitter Ads Utilisation & Training:Proactively encouraged advertisers to effectively utilise Twitter Ads products and adhere to policies.Delivered insightful awareness sessions to help advertisers achieve maximum outcomes from their ad campaigns.- Customised Support & Problem Solving:Efficiently addressed business problems by providing customised support to each advertiser and key stakeholder.Collaborated with the customer success team, leading to the identification of 15 high-value accounts.- Digital Marketing Solutions & Cross-Functional Collaboration:Provided digital marketing solutions to key stakeholders.Facilitated cross-functional communication and collaboration between internal teams.

Dublin, County Dublin, Ireland

- KPI Tracking & Issue Resolution:Efficiently tracked KPI metrics for vendors.Provided effective solutions to address issues and ensure quality and productivity.- Advertiser Quality & Risk Mitigation:Proactively enhanced the quality of advertisers and mitigated risks associated with ads on the platform.- Quality Assurance & Brand Safety:Ensured quality assurance for brand safety and user experiences.- Monetization Integrity:Managed tasks related to monetization integrity, including labelling, collecting, and classifying texts, audio, and visuals.

Dublin, County Dublin, Ireland

• Fostered a respectful and inclusive environment that promoted the independence and well-being of each client.• Assisted with daily living activities, including personal hygiene, medication management, and mobility support.• Maintained open and empathetic communication with clients and their families, providing emotional support and addressing concerns.• Actively participated in ongoing training and professional development programs to enhance knowledge of best practices in elderly care.• Upheld strict confidentiality and adhered to ethical standards in handling sensitive resident information.• Demonstrated exceptional organizational skills, efficiently managing schedules and coordinating activities to ensure optimal care delivery.• Adapted quickly to changing situations and proactively addressed challenges to provide timely and effective care.• Maintained accurate documentation of care provided, ensuring compliance with regulatory standards and policies.

Higher National Diploma, Computer Science

English General Studies, English Language

Bachelor'S Degree, Modern Languages And Interculturality, Honours

Member of Modern Languages Student Board