María Luisa Sotelo Email and Phone Number

In charge of the Claims area, with the following lines of business: Casualty, Property, Energy, Marine, Financial Lines, Surety, Aviation, Life and Personal Accidents. Legal manager for both companies.Broad experience over ten years in claims management with, Seguros La Territorial, Kemper Insurance Company, AIG MEXICO Seguros Interamericana and currently at Chubb de México Compañía de Seguros & Compañia de Fianzas. Positions held range from Non Auto Claims Clerk, Non Auto Claims Supervisor, Non Auto National Claims Manager, Legal Manager, Auto Assistant Claims Manager, Deputy Claims Manager and Claims & Legal Director. Experience in project management, client care, workflow design for new areas, claim analysis, auditing, cost containment programs, customer management and support and being responsible for the complete revamp on all Claim Service operations.

Promoted to manage the Auto, Non Auto and A&H Claims Operation overseeing 3 Regional Offices, including Mexico City.Designed, implemented and several times upgraded the workflow in order to maintain and improve the claim service in a cost-effective way.Conducted internal audits on the Home and Branch Offices operations, verifying that in force AIU (American International Underwriters) standard operating procedures are followed.Created specific cost containment strategies based upon the analysis of previous results. (SEVERITY ANALYSIS)Trained in Fianancial Lines Claims handling in Miami.

Hired to manage the Non Auto claims operation to revamp and enforce Kemper Insurance Companies standard operating procedures.Started CAT Program and implemented several reports to monitor and evaluate the results.Created a national suppliers network.Supervised, audited and expanded the branch offices and suppliers network.Periodical revision to Reserves Supervised of Salvages and Recoveries from a third part.Handling of Casualty Claims Improved customer satisfaction through a prompt claims response.