Maria Lukanow Email & Phone Number

New Zealand

Auckland, New Zealand

Auckland, New Zealand

In my role as HR Business Partner I am supporting a range of business units as their trusted HR business partner. I have built strong and effective relationships with both business managers and employees. I take pride in providing outstanding service and support in all people related issues, ranging from employment relations to recruitment and selection, performance management, remuneration and HR policies and procedures.

Auckland, New Zealand

Auckland, New Zealand

- Payroll administration- Recruitment process administration, creation of new employee packs, arranging inductions & organising police vetting.- Creation & maintenance of employee records, manager review dates and annual performance appraisal process for all employees. - Management of staff training including booking training courses and ensuring staff take advantage of opportunities relating to their professional development and log CPD points.- Responsible for managing re-licensing of the company’s plumbers and gasfitters. - Key contact point for outsourced marketing provider including sourcing content & and co-ordinator for IT support. - Procurement & stocktake of all office equipment and supplies including staff uniforms and catering for team functions.

- Led a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are achieved.- Accountable for recruitment, selection, induction training and on-going skills development of my team. - Coached, developed and motivated the team members by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development. - Continually reviewed and monitored the work performance of CS advisors against agreed KPIs, ensuring that calls were handled professionally and in line with client expectations. - Undertook formal monthly one-on-one reviews with each advisor, ensuring objectives were continuously reviewed and linked to business KPIs. - Ensured advisors were recognized and rewarded for outstanding achievements in line with the company’s mission and values. - Facilitated a culture of open and honest two-way communication, ensuring key messages were cascaded to all team members, encouraging feedback and sharing of ideas and best practice. - Maintained an environment that supports the spirit of teamwork.

Grad Dip Hrm, Human Resources Management

When studying towards my Graduate Diploma in Human Resource Management (Level 7) I learned about: * Employment relationship issues in New.

Master Of Arts (M.A.), Languages And Literature (English & German)

Languages & Literature

Bachelor’S Degree, English Language And Literature, General,

English Literature and Linguistics History Sociology

Education record