Maria Czekalska Email & Phone Number

Szczecin, Pl

Szczecin, Zachodniopomorskie, Poland

Szczecin, West Pomeranian District, Poland

Interpreting data, analyzing results using statistical techniques. Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality. Acquiring data from primary or secondary data sources and maintaining databases. Locating and defining new process improvement opportunities.

Szczecin, West Pomeranian District, Poland

Quality reviewing of inbound and outbound telephone and email inquires of teamrepresentatives to ensure accurate information is provided professionally, courteously andconsistently. Auditing phone conversations for compliance with corporate policies,procedures, and applicable regulatory guidelines. Providing coaching, giving advice andguidance based on audit findings, and delivering performance feedback to agents. Mentoringand providing training for newly hired agents to ensure high level of soft skills and productknowledge.

Szczecin, West Pomeranian District, Poland

Resolving technical issues with operating systems, hardware, software, and network connectivity through different channels: phone, e-mail and chat. Providing recommendations and assistance to customers with choosing new equipment. Providing remote control over customers’ computers when necessary to resolve problems. Escalating cases in an efficient manner as needed.

Szczecin, West Pomeranian District, Poland

Proceeding orders for individual and business clients, working with personal clients data and clients database, documentation procedures, business correspondence and interaction with partners, preparing and proceeding documents on the request of customer.