Mariana D. Email & Phone Number

São Paulo, Brazil

Sao Paulo, Brazil

I work as a Tech Lead on a project for a large Utilities company, focusing on AMS SAP CRM and front-end development in Angular. My experience includes complex integrations between SAP IS-U/CCS, SAP PI, and digital channels, combining technical and management skills to ensure that solutions meet the objectives of the business areas.- User Support: I lead the resolution of tickets via Service Now, applying ITSM best practices to ensure effective service on SAP CRM and Angular platforms;- Activity Monitoring: I track the progress of the support teams' activities, ensuring deliveries are on time and of high quality, as well as mitigating risks that may impact demands;- Crisis Management: I am the focal point for complex support cases, acting swiftly in crisis rooms to ensure the rapid resolution of incidents;- Process Analysis: I conduct systemic analyses, identifying root causes and proposing solutions that meet the requirements of the business areas, ensuring the quality and reliability of the delivered solutions;- Front-end Management: I manage front-end demands in Angular, ensuring a seamless integration between user interfaces and prioritizing customer experience; - Communication and Collaboration: I coordinate communication between development teams, business areas, and management, fostering collaboration and ensuring that requirements are translated into viable technical solutions;- Training: I map processes and conduct training to empower key stakeholders in the efficient use of SAP CRM and digital channels;- Task Distribution: I allocate tasks efficiently, maximizing individual skills and promoting team efficiency, while also assisting in the resolution of complex problems and providing continuous mentoring with regular feedback for technical and individual improvement.

Sao Paulo

- Worked on the project of a large company in the Utilities area, in the SAP CRM (Customer Relationship Management) Support Team with broad integration with SAP IS-U/CCS, SAP PI and commercial website APIs;- Support to business users by handling tickets through the Service Now platform, always seeking the best ITSM practices;- Systemic and business analyses, proposing workaround solutions, identifying root cause offenders, possible failures and suggesting improvements in the SAP CRM module, based on knowledge of the process, the customer's business rules and the systemic functions of the software, ensuring that solutions are aligned with the objectives of the business area;- Constant oral and written communication with the development, business area, leadership and management teams, coordinating and managing demands from end to end through interaction with the client and the various stakeholders involved;- Mapping of processes and training with focal points in the business area for better functional detailing of the system and processes;- Preparation of test plans and technical/functional specifications, execution of tests and replication of error scenarios in the test environment.

Sao Paulo

- Data analysis and modeling in Tableau for a footwear industry, with the aim of generating insights for the business, by transforming data into KPIs and strategic information.

Sao Paulo

- Project management in the IT Supply Chain area, using agile and PDCA methodologies;- Parameterization of the SAP system to optimize input planning (MRP) and creation of a playbook to ensure the updating and standardization of the process;- Creation of a dashboard in Tableau, with key indicators for better visual management of the finished product traceability process.

Itapeva

Scientific initiation project "Analysis of the consequences of natural gas leaks in environments with barriers or confined - fire jets". Computational Fluid Dynamics (CFD) is a simulation tool that uses computers with high processing capacity and applies mathematical models to simulate fluid flow patterns, making it possible to predict profiles of speed, temperature, pressure, among other parameters. This research is expected to compare the results of field tests and the results of simulations carried out in the FLACS software, in particular to evaluate the consequences of the formation of fire jets from the release of natural gas.

Itapeva

Scientific initiation project "Quantitative methods for financial evaluation of investment projects in environments of uncertainty and risk". We sought to use Monte Carlo and Latin Hipercube simulation techniques as instruments for financial evaluation of investment projects for industrial companies in environments of uncertainty and risk, in order to compare them.

Master Of Business Administration - Mba, Software Engineering

Improve technology and programming skills, as well as learn about DevOps concepts, practices and tools. Drive changes, both in technical.

Bachelor Degree, Industrial Engineering

Emphasis on Materials