Mariam Abdulrasheed Email & Phone Number

Lagos, Lagos State, Nigeria

1. Resolve all queries escalated to the 2nd level from the frontline customer mgt teams.2.Engage all internal and external 3rd level support teams for resolution of tickets received.3.Implement all initiatives to reduce the number of customer complaints and queries at the frontline customer mgt teams including driving customer awareness for self_ service channels.4. Carry out analysis of due invoices for assigned customer segment.5. Provide input into the systems dunning process for customers with payment default.6.Implement and assure all regulatory directives applicable to managed customers services and accounts.7.Assurance of automated channels e.g self service, billing and payments to manage customer accounts.

Lagos, Lagos State, Nigeria

I Seek to use acquired skills, work experience and academic training to build along term career in an academic and reputable organization with opportunitiesfor career growth, improving organizational objectivies and achieving managerialgoals and targets

Ilorin, Kwara State, Nigeria