UI/UX Designer | User Research, Interaction Design, Prototyping

Use Zoho Recruit to help organize and keep track of all my job openings,resumes, candidates, clients, and contacts while letting staffing agencies createpowerful yet simple hiring process.Screen candidates resumes and job applicationsConducting interviews and filtering candidates for open positions

Identified top talent and managed candidates throughout hiring process,from initial Contact through offer acceptance. Built and sustained quality, diversepipeline of high-potential leadership and highly complex candidates forfuture opportunities. Utilized social media platforms and niche professional communities toidentify and engage with top-tier talent. Partnered with hiring managers to attract, source, ad recruit robustcandidate pipelines through ongoing engagement.

Combined active listening skills, prepared scripts and personal communication expertiseto determine best solution for each caller. Resolved customer inquiries, complaints and issues providing insightful solutions. Communicated with clients over phone, email and chat platforms. Issued refunds, merchandise exchanges and price adjustments in compliance withcompany policies. Provided solutions, recommendations and replacements with empathy and positivefeedback. Documented detailed notes in remedy system to track customer interactions. Completed sales payments, refunds and exchanges and issued store credit. Built strong knowledge of product line to assist customers in selecting products Offered products and services to meet customers' needs and goals. De-escalated customer complaints using specialized communication techniques.