Mariam A. Elnaga Email & Phone Number

Cairo, Egypt

Cairo, Egypt

- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.- Strategizing and monitoring the daily activities of customer service operations.- Assisting customer service staff with duties where required.- Training staff in areas of customer service and company policies.- Managing cashier coverage and customer flow to ensure proficient customer service.- Monitoring and authenticating returns, exchanges, and voids.- Investigating and solving customer service complaints.- Assisting with the development and implementation of service policies, and explaining these to staff and customers.- Maintaining documentation about customer service department activities.- Performing additional duties where needed.

Cairo, Egypt

- Build productive trust relationships with customers.- Provide product and service information.- Encourage client referrals.- Suggest sales process improvements.- Coordinating sales efforts with marketing programs.- Develop customized selling strategies.- Generating leads.- Keep record of sales trends.- Meeting or exceeding sales goals.- Negotiate sales contracts.- Create sales price offers.

Cairo, Egypt

- Answers incoming calls and emails from customers- Establishes trust with customers- Assists customers with solving problems- Reports common product and service complaints- Helps customers make use of different features- Records complaints and feedback

Cairo

• Following our online sales at Gumia & Souq and their accounts.• Making analysis and reports.

Cairo, Egypt

•Handling customer complains.•Offering new bundles and services.

Cairo, Egypt

• Sales and recovery sales• Offering new service to customer by phone.

Cairo, Egypt

• Had a training in the Station & Public Relation Department

Cairo, Egypt

• Had a training in the Financial (Material) Department

Cairo, Egypt

• Had a training in the Financial Department.o Balance.o Review.