I am an accomplished professional with diverse experience in start-ups, customer service, sales, and accounting. I have held positions such as Corporate Sales Specialist and Customer Service Supervisor at Enarat, where I developed my expertise in customer service and sales. I gained valuable skills during my internships at Cairo International Airport, Bapetco, and EGYPTAIR. Throughout my career, I have demonstrated a commitment to excellence, effective communication, adaptability, and problem-solving, leading to my success in driving business growth and achieving exceptional results.As the founder of "MORJAN" I continue to drive the business forward with my entrepreneurial spirit, commitment to quality, and dedication to sustainability. With a passion for creating beautiful and sustainable products, I have positioned "MORJAN" as a brand that resonates with customers who appreciate craftsmanship, style, and ethical practices.
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Ceo & FounderMorjan Aug 2023 - PresentCairo, Egypt -
Customer Service SupervisorEnarat Jul 2021 - Sep 2023Cairo, Egypt- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.- Strategizing and monitoring the daily activities of customer service operations.- Assisting customer service staff with duties where required.- Training staff in areas of customer service and company policies.- Managing cashier coverage and customer flow to ensure proficient customer service.- Monitoring and authenticating returns, exchanges, and voids.- Investigating and solving customer service complaints.- Assisting with the development and implementation of service policies, and explaining these to staff and customers.- Maintaining documentation about customer service department activities.- Performing additional duties where needed. -
Corporate Sales SpecialistEnarat Jan 2021 - Sep 2023Cairo, Egypt- Build productive trust relationships with customers.- Provide product and service information.- Encourage client referrals.- Suggest sales process improvements.- Coordinating sales efforts with marketing programs.- Develop customized selling strategies.- Generating leads.- Keep record of sales trends.- Meeting or exceeding sales goals.- Negotiate sales contracts.- Create sales price offers.
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Customer Service SpecialistEnarat Sep 2019 - Jun 2021Cairo, Egypt- Answers incoming calls and emails from customers- Establishes trust with customers- Assists customers with solving problems- Reports common product and service complaints- Helps customers make use of different features- Records complaints and feedback
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Online Sales AccountantMina Golf Group Oct 2015 - Jul 2019Cairo• Following our online sales at Gumia & Souq and their accounts.• Making analysis and reports.
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Corporate Services SpecialistMobily Jan 2014 - Mar 2015Cairo, Egypt•Handling customer complains.•Offering new bundles and services. -
Telesales RepresentativeVodafone Sep 2013 - Jan 2014Cairo, Egypt• Sales and recovery sales• Offering new service to customer by phone. -
Public Relations InternCairo International Airport Sep 2012 - Oct 2012Cairo, Egypt• Had a training in the Station & Public Relation Department -
Accounting InternBapetco Aug 2012 - Sep 2012Cairo, Egypt• Had a training in the Financial (Material) Department -
Accounting InternEgyptair Aug 2011 - Sep 2011Cairo, Egypt• Had a training in the Financial Department.o Balance.o Review.
Mariam A. Elnaga Education Details
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Frequently Asked Questions about Mariam A. Elnaga
What company does Mariam A. Elnaga work for?
Mariam A. Elnaga works for Morjan
What is Mariam A. Elnaga's role at the current company?
Mariam A. Elnaga's current role is CEO and Founder of Morjan.
What schools did Mariam A. Elnaga attend?
Mariam A. Elnaga attended Ain Shams University.
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