Mariam F. Email & Phone Number

At my previous job, I learned the importance of making the customer feel heard and validating their words. Customer satisfaction is derived from the attitude of the representative and the facilities provided by the firm. It is highly important to remember that customers reach out when in distress, and as a customer relations representative, it is my responsibility to understand their needs, resolve issues, and deliver exceptional customer service.Through my experience, I have encountered several amazing customers with great personalities, as well as customers with aggressive personas. Later, I discovered that their aggression stemmed from their needs not being met. Hence, a kind demeanor helps customers communicate better and present their issues comprehensively.Solving problems creatively is my guiding principle to ensure an enhanced perspective towards problem-solving. To further enhance my abilities in understanding and empathizing with customers, I have achieved a certificate in User Experience Design. This has strengthened my ability to define customer pain points and generate ideas for their business.I have completed my bachelor's degree in General Operation Management with a motive to help people and create a positive ripple effect.Some of my strengths include:1. The ability to work well in a team, with strong problem-solving skills2. Sound decision-making abilities and a passion for constant improvement3. Teamwork, adaptability, and flexibilityComputer skills:1. Operating Systems: Microsoft Windows XP, Windows 102. MS Office 365 (MS Word, MS Excel, MS PowerPoint, MS Access, Database)3. Knowledge of Financial Accountancy4. Internet Operating & Microsoft Outlook5. Tally ERP9 Accounting Software6. Intermediate graphic designingFeel free to contact me if you would like to learn more about me or if you're interested in hiring me. I look forward to connecting with you!

• 

  India Institute Of Management Dubai

  Business/Commerce, General