Mariam Giday Email & Phone Number

Baltimore, Md, Us

San Jose, California, United States

- Develop and execute consistently a strategic plan to create an engaging and equitable learning environment for students of African ancestry, enhancing student satisfaction and cultural representation.- Executed a robust stakeholder analysis to understand and meet the needs of diverse community members, providing regular updates to ensure transparency and build trust.- Led the coordination and management of educational and cultural events, aligning with key performance indicators (KPIs) to ensure goals were met and exceeded.- Managed and optimized program budgets, delivering projects within financial constraints while maximizing resource efficiency.- Streamlined documentation and operational processes, implementing best practices to enhance program delivery and administrative efficiency.- Designed and implemented a comprehensive tracking system to monitor student engagement and program outcomes, enabling data-driven decision-making.- Conducted regular progress monitoring to evaluate program effectiveness and identify areas for continuous improvement, ensuring alignment with educational objectives.

Santa Clara, California, United States

- Leverage strategic stakeholder engagement to build a strong network of advocates for diversity and inclusion within Silicon Valley, regularly updating key partners on progress and milestones.- Initiate and lead DEI-focused training sessions, enhancing internal and external understanding and competence in diversity, equity, and inclusion practices across the Bay Area and across sectors.- Orchestrate an ongoing series of successful DEI events (virtual, in person, and hybrid), from planning to execution, measuring success against established KPIs to ensure continuous improvement and impact.- Manage financial oversight, adhering to strict budget constraints while allocating funds to maximize outreach and program efficacy.- Implemented a systematic approach to documentation management, ensuring all training materials and resources were up-to-date and easily accessible.- Developed a robust event coordination framework, streamlining processes to improve operational efficiency and participant experience.

San Jose, California, United States

- Supported the coordination and execution of housing policy advocacy events and workshops, applying project management principles to ensure objectives were met within designated timelines.- Actively engaged in both internal and external events, capturing key takeaways and performing stakeholder analysis to inform SV@Home's strategic planning and housing initiatives.- Conducted in-depth research and data analysis on housing policies, utilizing findings to contribute to SV@Home's advocacy for equitable housing solutions.- Contributed to the development of SV@Home's online content, ensuring the dissemination of critical information on affordable housing aligned with project communication strategies.- Collaborated with the policy team to contribute to the planning and development of housing projects, applying an equity lens to support the creation of inclusive policies.- Engaged in extensive research and data analysis on local, state, and regional housing policies, contributing to SV@Home's policy and advocacy efforts while continuously learning about the complexities of the field.- Championed SV@Home's commitment to social change by promoting equitable access to housing, reflecting a growing expertise in policy analysis and community advocacy.-Enhanced proficiency in data management and analysis using Microsoft Office Suite, reinforcing project reporting and communication efficacy.- Strengthened verbal, written, and interpersonal communication skills, essential for project leadership and building effective, cross-functional teams.

Santa Clara, California, United States

- Owned and operated the human resources and finance sectors for a car dealership, including controlling the budget, securing/supervising a multi-million dollar inventory, forecasting, financial reporting, analysis, and consistently balancing a seven figure credit line. - Led the planning, opening, and operational management of financial and human resources sectors through the adoption of Agile project management methodologies, promoting flexibility and rapid response to market changes.- Directed the development and execution of financial strategies, resulting in a 35% annual increase in sales, through dynamic planning and responsive adaptation to market feedback.- Ensured rigorous financial and regulatory compliance by refining processes for efficiency and adaptability, upholding stringent legal and ethical standards.- Fostered a culture of empowerment and teamwork, leading a multidisciplinary finance and sales team with a focus on skill enhancement and driving improved financial outcomes for the dealership.- Engaged actively with stakeholders and external parties, cultivating relationships that supported business objectives and facilitated strategic partnerships.

- Oversaw the church's seven-figure budget, streamlining financial operations and administrative support to maximize the impact of initiatives and services.- Regularly engaged with key internal stakeholders and external partners, strengthening relationships and aligning church activities with broader community objectives and values.- Managed stakeholder relations by providing administrative support to executive leadership staff and coordinating with department managers to streamline resource allocation, thereby enhancing the efficiency of church funds for supporting projects and events.- Developed and executed a robust financial reporting system, increasing transparency and accountability to enable informed decision-making and optimize resource use.- Streamlined the planning and execution of major church events using spreadsheets, scheduling software, and other organizational tools, efficiently managing gatherings of 10 to 1,500 attendees to ensure seamless operations in line with the church's goals.- Initiated and led administrative process improvements and training programs, significantly enhancing operational efficiency, staff productivity, and promoting equity.

San Jose, California, United States

- Worked as a Member Services Representative in a call center environment, providing exceptional customer service and support to a diverse range of clients.- Handled a high volume of inbound calls, responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner.- Utilized customer relationship management (CRM) software to accurately document and track customer interactions, ensuring that all customer information was up-to-date and accurate.- Worked collaboratively with other team members to troubleshoot problems and resolve complex issues, providing accurate and timely information to customers.- Consistently achieved and exceeded call center metrics, including average handle time, first call resolution, and customer satisfaction, through a commitment to providing outstanding customer service.

Santa Clara, California, United States

- Served as a Member Services Representative II in a bank, specializing in consumer loan processing and banking services.- Managed a high volume of loan applications, processing applications, and responding to inquiries, ensuring that all loan applications were processed accurately and efficiently.- Utilized banking software to accurately process transactions, manage customer accounts, and maintain accurate records of all financial activities.- Maintained strong relationships with clients, providing support and advice on financial products and services, and promoting new products and services as needed.- Exceeded sales and service goals, generating additional revenue through cross-selling banking products, with numerous six figure cross sales recorded, and providing added services to existing customers, resulting in an increase in overall bank profitability.

Master'S Of Science In Nursing, Registered Nursing/Registered Nurse

Master Of Business Administration - Mba, Leading Innovative Organizations

Bachelor Of Arts - Ba, African-American Studies/Race And The Law