•Set, Manage and review e-commerce operations and processes.•Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting•Develop and implement ecommerce strategy in order to improve website performance•work cross-functionally with multiple departments, collaborating mostly with Product Development and Marketing teams.•Analyze new market trends, business opportunities and market segments in cooperation with the marketing manager.•Analyze past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.•Manage sales, promotions over digital platforms.•Analyze customer data and website analytics to identify trends and opportunities to improve the customer experience•Manage e-commerce team and meet/exceed all assigned KPI’s, sales volume, profit targets and objectives.•Manage and measure order fulfilment and customer satisfaction performance.

- Perform and control the full audit cycle including risk management and control management over operations’ effectiveness.- Plan, develop, and manage the internal audit plan of Company.- Manage the process of following company rules and working system.- Review and develop the processes of all departments to ensure the operation system fulfill requirements for quality.- Check - Monitoring of processes, modify the processes, and check whether it meets the predetermined objectives of all departments.- Manage the process of following ISO system to maintain the accreditation from external ISO.- Review and develop the quality manual of company as per quality management system and ISO standard.- Develop and apply monitoring mechanism and evaluation tools to fulfill all main responsibilities of the internal audit activities for company divisions.- Develop and manage periodical and monthly action plans for the internal audit activities of TQM plans.- Represent periodical reports and analysis about the internal audit as per department and division to the superiors.- Closely monitor the required performance of the punctuality, safety and accuracy of implementing the job requirements to ensure satisfying company in short and long term objectives about uniqueness.- Supervise monthly action plans developed by the team.- Supervise the random calls and visits check occurred to ensure customer satisfaction and collected data verification.- Manage all internal investigations with the involvement of related departments.- Represent periodical reports and analysis about the internal audit as per department and division to the superiors.- Re-evaluate action plans of the internal audit function and take any corrective actions.- Provide the superiors with technical support when required.- Perform periodical technical evaluation for TQM team. - perform periodical (Monthly/Weekly) reports to The superiors upon achievements and performance.

- Review the implementation and efficiency of quality and inspections systems- Take record of internal audits and other quality assurance activities- Investigate customer complaints and non-conformance issues- Collect and compile statistical quality data- Analyze data to identify areas for improvement in the quality system- Develop, recommend, and monitor corrective and preventive actions- Prepare reports to communicate results of quality inspection activities to management- Evaluate corrective actions- Monitor risk management activities- Responsible for document management system- Assure ongoing compliance with quality and industry regulatory requirements- Prioritize work and meet deadlines- Recognize and maintain the confidentiality of all materials in the work setting

• Set and develop procedures and processes for the project.• Develop a plan for improvement that includes specific goals, time frames, and resources required• Recommending process improvement software tools to automate manual processes.• Participate in the creation of the technology system & application for Nacita Drive (Power App).• Create a Chatbot for new system on (website, Facebook, instagram … etc).• Manage & supervise day-to-day operations in the customer service department for Nacita Drive.• Analyze and evaluate data to identify areas for improvement in the quality system.

• Develop SOP (Standard operating Procedures) for Garaa company & develop departments.• Fulfilling policy requirements such as a regulatory policy, internal standards.• Mapping the applicable policy, standards, and practices to an explicit, step by step of actions.• Defining the goals that the process will accomplish, and breaking these into individual steps to achieve that goal.• Assigning the roles responsible for carrying out each step.• Participate in the development of job descriptions and the objectives for all departments.

- Conduct employment need analysis for the hotels in all governorates of Egypt.- Plan, conduct, and supervise test and inspection of materials and products to ensure quality is maintained- Participate in employment fairs.- Update the database of the trainees and the hotels.- Regularly meeting with the jobseekers who need help.- maintain in-house training facilities and equipment.- prepare educational aids and materials.- Organize and coordinate training courses of Job seekers.- Make sure all training are serving the hotels’ needs.- Following-up throughout the hiring process of the job seekers with the hotels.

- Participate in the marketing activities for the project.- Conduct employment need analysis for the hotels.- Participate in Mapping out training plans, design and develop training programs.- prepare educational aids and materials.- Update the database of the trainees.

- Constantly conduct employment training needs analysis in the Red Sea Hotels.- Attending meetings, taking minutes and keeping notes.- Participate in developing the business plan, business budget.- Assist in writing ETP business development project report.- Participate in the marketing activities for the project.

• Answering telephone calls and taking messages.• Devising and maintaining office systems.• Attending meetings, taking minutes and keeping notes.• Ordering and maintaining stationery and equipment• Maintaining confidentiality of documents and information received.• Organizing and storing paperwork, documents and computer-based information.• Implementing new procedures and administrative systems.• Liaising with relevant organizations.• Coordinating mail-shots and similar publicity tasks.• Build and maintain good business relations with clientele.• Make presentations, and speaks on behalf of the ETP • Organize the files and classification it according to departments. • Responsible for keeping and updating files of the ETP • Monitor the day-to-day work process. • Handle the company work procedures. • Screen and filter new job applications. • Writing reports about the progress of activities.