• Support Head of Marketing in formulating and implementing marketing plans.• Led BTL communication and promotional materials in line with brand guidelines, including planning, tracking, and reporting.• Oversee outdoor advertising campaigns and branding projects.• Manage pop-up requests and effectively handled crises.• Collaborate with external agencies to ensure timely and cost-effective project execution and on-ground activations• Create comprehensive campaign briefing documents for agencies and suppliers.は• Conduct market research and trend analysis to identify new marketing opportunities• Oversee PR activities, grand openings, launches, and corporate events while managing an events calendar.

• Developing PR strategies and campaigns• Building positive relationships with media and the public• Organize PR events• Manage PR issues• Seek opportunities for partnerships, sponsorships and advertising• Develop strategic marketing initiatives and activities• Implement marketing plans that include print, broadcast and online content• Setup tracking systems for marketing campaigns and online activities• Develop and manage all internal communication systems

• Manage the companies’ social media marketing and advertising • Deliberate planning, strategy and goal setting with the management • Content management • Reputation management (Turning fans into loyal customers) • Brand Development • Set yearly clear objectives • Create and manage all published content (images, video, written and audio/podcast) • Oversee and approve the ATL and BTL designs• Manage social ad campaigns • Monitor and analyze trends in social media tools, applications, channels, design and strategy • Determine the KPI’s (Audience growth, profile and engagement, content Reach, leads, response rate and quality and the negative feedback) • Coordinate the sales team by managing schedules, filing the contracts documents and communicating relevant information • Respond to complaints from companies and give after-sales support when requested • Handle urgent calls, E-mails and messages when sales representatives are unavailable • Create an account profile for each company• Do monthly customers satisfaction surveys• Maintain Relationships and high level of customer satisfaction• Arrange sales visits when requested• Write down the meetings feedbacks, issues and notes• Write down the weekly meetings minutes

•Booking and reservations using Amadeus GDS.•Managing daily requests.•Follow up with clients.•Create daily report.

•Welcome guests to the hotel.•Complete and oversee check-in and check-out of guests.•Explain amenities of accommodation.•Inform front desk or housekeeping leaders of special requirements and requests for guests.Plan, schedule and coordinate activates for the guests.•Respond to guest’s requests for service and assistance as needed.•Help front desk and other staff with language translations of guests.•Assist with accommodating and respecting cultural sensibilities of guests.•Ask guests upon check-out for comments and suggestions regarding their stay, the hotel and improvements.