Mariam Mohsen Email & Phone Number

Overland Park, Ks

Horsham, Pennsylvania

Greater Philadelphia

Monterey, California, United States

Ireland

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.• Manage large amounts of inbound and outbound calls in a timely manner.• Seize opportunities to upsell products when they arise.• Build sustainable relationships and engage customers by taking the extra mile.• Frequently attend educational seminars to improve knowledge and performance level.• Meet personal/team qualitative and quantitative targets.• Helped to maintain and increase customer loyalty by placing follow-up calls and expressing consideration for customers.

Cairo, Egypt

• Worked with students and adults to help them better understand and speak, read, and write the English language.• Performed communicative English lessons for low beginner students to high intermediate.• Produced lesson materials and homework assignments.

Cairo, Egypt

• Translated different types of technical projects for Apple, Microsoft, Amazon, and Lenovo.• Translated economic files related to Forex for eToro website.• Used translation memory software, including Trados and MemoQ, to verify the consistency of translation within documents.

Cairo, Egypt

• Present, promote and sell medical products/services using solid arguments to existing and prospective customers.• Establish, develop, and maintain positive business and customer relationships.• Achieve agreed-upon sales targets within the schedule.

Sharkia, Egypt

• Assisted with event coordination and on-site support.• Coordinated food, clothing, and household items for disadvantaged individuals and families.