Conducting extensive research on the task assigned.Giving constructive feedback to fellow peers.Continuous self-learning.

• Providing 2nd level support to clients, in Outlook, Exchange Online and hybrid related issues.• Planning and executing migrations from on premises to cloud solutions• Troubleshooting and resolving issues in a hybrid environment including calendar and free/busy.• Supporting customers in Implementation and management of Microsoft• 365 security, threat management, information governance and compliance.• Migration from 3rd party infrastructure to Azure• Writing detailed documentation on plans, implementation and troubleshooting steps.• Configuring, maintaining, and troubleshooting the Microsoft Office 365 cloud application suite including Exchange, SharePoint, Teams.• Provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction using the Rave application.• Migrating mailbox from On-premise into O365• Assigning license to mailuser• Profile creation in Onpremise environment and O365• Applying Advanced threat protection (ATP) on a client environment.• Monitor and control anti-Phising mail, also setup restriction on suspected domain• Receive customer request regards outlook behavioral issue.• Setup Microsoft 365 tenancy and subscription.• Manage Microsoft 365 subscription and tenant health.• Manage domains and configure additional domains• Manage User Identity and Roles.• Manage authentication and Design authentication method.• Implement Multi-Factor Authentication (MFA)• Configure MFA for apps or users and report MFA utilization• Plan identity synchronization by using Azure AD Connect.• Implement directory synchronization with directory services, federation services, and Azure endpoints

• Installation of server 2003 operating system• Configured flex cube for operation purpose (the bank approved software)• Configure users on Microsoft exchange mails either on the office mails or personal gadgets like tablets etc.• Active directory configuration.• Maintenance and monitoring of LAN within the head office and WAN location to the head office.• Hardware support service such as printers, system, and servers• Asset management service (IT rooms/data base management equipment)• Maintenance and monitoring of all equipment that reside in the data Centre of the organization using a dedicated URL.• Send timely notification to Data Centre Supervisor and Infrastructure and Infrastructures manager on situation within the data Centre that may require immediate systems shutdowns.• • Smooth functioning of the system in the organization.• Network Telecommunication support services (providing support on usage, troubleshooting/resolution of telecoms incidents as end user).• IT security and compliance monitoring on every system on anti-virus network domain• Deployment of application software• Data backup and restoration• Support end users via telephone, communicator (chat) and remote access.• ATM custodian: resolving cash jam, network Issues, updating antivirus and carry out any assignment instructed.• Resolve hard ware related issues on ATM machines• Work on software installation on ATM machines